Winning the Dispute Battle: Accelerate Resolution, Maximize Recoveries, and Build Unshakeable Member Trust

Stop losing sleep over fraud disputes and start winning back member trust (and money).

Join industry leaders Darius Alcaire (Director of Account and Card Operations, BECU) and Rex Richardson (Director of Client Processing, Quavo) for an exclusive look inside the dispute strategies of one of America's top-performing credit unions. This isn't just theory – it's an insider's guide to transforming your dispute resolution process into a competitive advantage.

Discover actionable strategies backed by proven results, including:

• Same-Day Credits: Delight members and strengthen trust with dispute resolution 10 days faster than the industry average.


• Boost Recoveries: Recapture up to 75% of disputed dollars, directly strengthening your credit union's financial performance with AI-powered chargeback filing.


• Unleash Efficiency: Leverage cutting-edge AI and automation to streamline processes, reduce manual intervention, and free your staff for higher-value work.

In this high-impact session, you will learn:

• How to pinpoint the perfect partner: Critical evaluation criteria for dispute systems and technology providers that truly scale with your credit union's unique needs.


• Best practices for rapid resolution: The crucial role of same-day credits in elevating member satisfaction and ensuring compliance.


• Proactive recovery tactics: Strategies to maximize disputed dollar recapture, including the strategic use of AI for chargeback management.


• Implementing intelligent automation: Practical ways to integrate AI and automation, significantly reducing manual effort and empowering your team for analytical work.


• Measuring what matters: Key metrics and KPIs that effectively demonstrate the tangible impact of enhanced dispute processes on both member satisfaction and regulatory compliance.