Register
Full name*
Email Address*
How many payments do you collect each month?
We use BigMarker as our webinar platform. By clicking Register, you acknowledge that the information you provide will be transferred to BigMarker processing in accordance with their Terms of Service and Privacy Policy.
About This Webinar
New research shows that while 90% of consumers say it’s important a business offers their preferred payment method, 45% have abandoned a purchase because it wasn’t available.

The data exposes a widening generational payments divide:

• 57% of UK consumers rely most on debit cards.
• Gen Z and Millennials are twice as likely as Boomers to use digital wallets.
• 36% of over-55s still use Direct Debit regularly, the highest of any group.

When customers can’t pay the way they want, businesses lose revenue and reputation. Yet many organisations still respond by layering on new providers, creating a patchwork of systems that drives reconciliation headaches, higher costs, and customer frustration.

This webinar reveals how finance and payments leaders can bridge the gap between generations, avoid the ‘fragmentation trap’, and protect revenue by offering multiple payment methods.

AGENDA

• The Generational Divide
What PaySuite’s new survey of 1,000 UK consumers reveals about diverging payment preferences, and the direct revenue risk of getting it wrong.
• The Fragmentation Trap
Why adding more providers to meet new demands creates hidden costs, complexity, and lost revenue.
• Strategies to Bridge the Gap
How finance and payment leaders can unify systems to serve every generation at scale, without sacrificing trust or simplicity.
1761149645-3d53fc1223fe544b
Benjamin David
Head of Intelligence, The Payments Association
Benjamin David is Head of Intelligence at The Payments Association, specialising in editorial strategy and data analysis within the payments industry. He oversees the Association’s intelligence platform, Payments Intelligence, and leads its broader content strategy.
1762500038-1f08f89d65c08f07
Kathryn Wroe
Sales Director, Access PaySuite
Kathryn Wroe is the Sales Director at Access PaySuite, where she leads the adoption of next-generation payment technologies that help mid-market and enterprise organisations unify and modernise their payment ecosystems. With over 15 years of experience in the payments sector, particularly within enterprise energy companies, Kathryn has deep expertise in Direct Debit, online payments, and open banking. Her work focuses on simplifying complex payment infrastructures to deliver seamless, customer-centric payment experiences across every generation. Passionate about bridging the gap between legacy systems and modern customer expectations, Kathryn helps businesses reduce fragmentation, enhance reconciliation, and unlock efficiency through integrated payment solutions.
1761739066-6ee48b83d94aaa1e
Elliot Richards
Commercial Payments Specialist, Access PaySuite
Elliot specializes in payment processing at Access PaySuite, bringing over a decade of experience in the payments sector. His career has spanned business development and technical roles at companies including Eazy Collect and Worldpay, giving him a rounded perspective on both the commercial and operational sides of payment processing.

Based near Bristol, Elliot focuses on helping businesses navigate late payment challenges and optimize their collections processes. He studied at the University of Greenwich and has built his expertise through hands-on work across different areas of the payments industry, from technical sales to risk management.
Powered by BigMarker