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About
Richard Zultner will present the renovated 6QT+ framework of "TOC for Experiences," featuring the Customer Value Canvas and Customer Value Trees. This session includes case study examples of the 2024 Apple Vision Pro spatial reality headset and Taylor Swift's approach to creating exceptional customer experiences. Participants will gain insights into how these tools can drive value creation in both tech and entertainment industries.
Agenda
  • Introduction to the Renovated 6QT+ Framework
  • Case Study: Apple Vision Pro (AVP) Spatial Reality Headset
  • Case Study: Taylor Swift’s Customer Value Strategy
  • Live Q & A with Richard
Presenter
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Richard Zultner
Richard E. Zultner, Jonah - Mechanic*, is a Level 3 TOCICO Certified Implementer (TOCIC) in Critical Chain Project Management, and a certified PMI Project Management Professional (PMP). He works with frustrated project managers facing impossible challenges, teaches them how to consistently finish their projects early (in 15-25% less time), by shifting their project management paradigm to Critical Chain Project Management (CCPM).
Additionally, Richard is a Certified Quality Engineer (CQE), and Certified Software Quality Engineer (CSQE), from the American Society for Quality (ASQ). He is a Six Sigma Master Black Belt (MBB), and a QFD Red Belt. Richard is an International Akao Prize® recipient for his lifetime contributions to "Value World” communities, awarded by the International Symposium on QFD (ISQFD), and he holds the title of QFD-Architekt from the QFD Institute — Deutschland.
Formerly Richard was an Adjunct Professor of Critical Chain Project Management at the Howe Graduate School of Technology Management, Stevens Institute of Technology in Hoboken, NJ, USA.
*Jonah - Mechanics fix up old, outdated, or unused ToC elements; they renovate them — in a Process of On-Going Improvement (PoOGI)
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