The mobility scene has seen waves of change. 2020 saw people either staying at home or taking their bikes out of the shed to get some much needed exercise during lockdown periods around the world. As more people started to use alternative means of transport, insurtechs offering bespoke solutions started to gain significant traction in the market, contributing to overall rises in digital claims tools. But this wasn’t only seen in insurtechs. One car insurer claimed that 84% of customers who had filed a claim had used some form of digital tool at one point or another during the claims process. Customers are starting to embrace digital insurance technology.
While various technologies can streamline your processes, getting a claim wrong is still a massive driver of customer churn. We’ll be hearing from some mobility tech experts who will show you how to create a claims process that leaves your customers giving rave reviews rather than searching for the next carrier.
Agenda
What key trends are driving changes in the mobility industry?
How can insurers reduce friction in the claims process?
Bryant Vernon is the chief claims officer at Aviva Canada and joined the company in May 2018. He is accountable for the operational and financial performance of the claims organisation, including auto and property, healthcare, casualty claims,...
Tobi is the CEO and co-founder of London-based Laka, offering collective cyclist insurance powered by the community. Prior to this, he has spent several years in corporate finance, covering FinTech and insurance clients at Barclays and KPMG.
Marijan Mumdziev is a passionate entrepreneur with a vision to bring more value to Insurance customers leveraging the Internet of Things (IoT) technology in which he is active more than 15 years. After working as an Executive Board Advisor for a...
Matt Kenyon is a Moderator and Content Producer at Insurtech Insights.
In the last three years, Insurtech Insights has created one of the largest ecosystems of insurance technology executives across the globe, with events across Europe, Asia...
Insurtech Insights is a global ecosystem aiming to connect industry leaders and decision makers with innovative startups who are challenging the insurance market, in order to create mutual business opportunities and accelerate growth.