Call centers can’t just be “call” centers anymore.
Successful contact centers use a variety of channels - text, email, and phone - to set more appointments, close more rehash sales, and provide a 5-star customer experience.
Join Hatch and Grosso as we walk through the fail-proof strategy that converts more leads to appointments, more appointments to customers, and more customers into repeats/referrals.
Agenda
What are contact centers vs. call centers?
How to set-up a contact center team that gets results.
Text and email templates you can use today.
How Matrix Basement System's contact center books $6.5m in annual sales
CMO @ Matrix Home Solutions and Director @ Grosso University
Experienced marketing, technology, training and telecommunications expert within the remodeling industry. Currently focusing on building long-term, mutually-beneficial, relationships with service providers and remodeling companies for Grosso...
Chris Bache is the co-founder and CEO of Hatch, a Y Combinator company. Their messaging app for home improvement and home services companies helps businesses be first to every new lead, rehash the leads that don’t buy, and communicate with...