Join Technical Support Engineer, Laura Rizea, as she provides us with an overview of each functionality related to chat that can be set for a profile, as well as how they can affect the way chats are routed, assigned or handled by the chat agents.
As a millennial, she grew up ditching the traditional phone calls and embracing the digital communication. So it is no wonder why she feels at home as part of the Chat team. In her free time, Laura is an amateur photographer and a passionate...