Maintaining positive, inclusive relationships is a core skill of modern online community managers. Without the ability to tactfully resolve disputes or cultural issues within your online community, you risk losing members and their perspectives.

This session will provide an overview of strategies and tactics you can use to ensure you’re maintaining an inclusive community, as well as methods you can use to resolve issues and maintain a positive rapport with and among members.
Luke Zimmer
Principal Consultant, Skariphos
Luke's career has crisscrossed the fields of sales, communication, and constituent management, with the bulk of his experience focused on building deeply engaged online communities. He has worked for an array of organizations with members across multiple industries and countries, but he especially enjoys sharing his time with nonprofits dedicated to education and community building.

When he’s not working, Luke spends his time jogging along the Anacostia River with his dog, Padma, and trying to impress his cats, Marv and Luna. Occasionally he blogs on community management and social media issues at Skariphos.com.