Genesys Xperience
On-demand
Past
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Evergreen WebinarZoom’s secure, reliable video platform powers all of your communication needs, including meetings, chat, phone, webinars, and online events. -
Evergreen WebinarHexaware, a part of The Carlyle Group, aims to create smiles through great people and technology powered by its triumvirate strategy of Automate Everything®, Cloudify Everything®, and Transform Customer Experiences®. Hexaware is developing a nextg... -
Evergreen WebinarFor more than 17 years, Voxai has been the trusted partner for customer-centric brands for architecting, implementing, and managing Genesys Contact Center and Customer Experience (CX) solutions. We combine forces with Genesys to recreate experienc... -
Evergreen WebinarThrive's mission is to unlock human potential by ending the stress and burnout epidemic. We offer companies and individuals sustainable, science-based solutions to enhance both mental and physical well-being and performance, purpose and relationsh...
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Evergreen WebinarInflowCX is an innovative provider of strategic advisory, consulting, and managed services for contact center, customer experience, and unified communications solutions to over 1,000 customers nationwide. Since 1997, InflowCX has grown to be a tru... -
Evergreen WebinarWe are a leading communications provider, serving customers both locally and globally in 180 countries. We can help your organisation to move to the cloud; turn collaboration into part of your culture; improve your contact centres; transform your ... -
Evergreen WebinarSuccessKPI unifies data from the cross-channel CX journey and integrates insights and actions with Genesys Cloud. SuccessKPI offers a robust BI-layer that blends real-time and historical reports and 3rd party CRM Integration, AI/ML speech & text a...
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Evergreen WebinarNuance, a Microsoft company, delivers cloud solutions providing intelligent, AI powered customer engagement in every channel. We have partnered globally with Genesys for over 20 years and are integrated on Genesys Cloud. Nuance Contact Center AI a...
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Evergreen WebinarMindful is a best-in-class total experience solution that smooths out your customers’ search for answers and bridges the gap across digital and voice experiences in ways that fit the preferences of both the customer and the brand. With omnichannel...
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Series
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Main Landing Page
Your journey to transforming your contact center into a customer engagement center starts here
24/7 Webinars
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Tuesday, May 10, 2022 · 12:38 PM CDTConvergeOne is a proven, services led, cloud solution provider that utilizes our intellectual property and unique methodologies to create value for our customers, and together, we develop progressive solutions that connect people with purpose. Ove...
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Tuesday, May 10, 2022 · 12:45 PM PDTConvergeOne is a proven, services led, cloud solution provider that utilizes our intellectual property and unique methodologies to create value for our customers, and together, we develop progressive solutions that connect people with purpose. Ove...
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Tuesday, May 10, 2022 · 1:21 PM PDTConvergeOne is a proven, services led, cloud solution provider that utilizes our intellectual property and unique methodologies to create value for our customers, and together, we develop progressive solutions that connect people with purpose. Ove...
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Tuesday, May 10, 2022 · 2:00 PM PDTLearn why the network matters when delivering empathetic experiences. Together, Verizon and Genesys have been providing critical infrastructure and solutions to our joint customers enabling them to tie their business to their customers for 25+ ye...
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Tuesday, May 10, 2022 · 2:35 PM PDTMindful is a best-in-class total experience solution that smooths out your customers’ search for answers and bridges the gap across digital and voice experiences in ways that fit the preferences of both the customer and the brand. With omnichannel...
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Tuesday, May 10, 2022 · 2:53 PM PDTNuance, a Microsoft company, delivers cloud solutions providing intelligent, AI powered customer engagement in every channel. We have partnered globally with Genesys for over 20 years and are integrated on Genesys Cloud. Nuance Contact Center AI a...
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Tuesday, May 10, 2022 · 3:37 PM PDTSuccessKPI unifies data from the cross-channel CX journey and integrates insights and actions with Genesys Cloud. SuccessKPI offers a robust BI-layer that blends real-time and historical reports and 3rd party CRM Integration, AI/ML speech & text a...
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Tuesday, May 10, 2022 · 8:22 PM CDTGCAP is Genesys’ flagship customer loyalty program that rewards our customers for their advocacy of Genesys. As a GCAP member, you receive exclusive access to product feedback sessions, networking events with Genesys leadership and customers globa...
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Tuesday, May 10, 2022 · 9:31 PM CDTA place to ask questions, connect with others, and stay in the know.
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Wednesday, May 18, 2022 · 9:50 AM PDTWe are a leading communications provider, serving customers both locally and globally in 180 countries. We can help your organisation to move to the cloud; turn collaboration into part of your culture; improve your contact centres; transform your ...
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Wednesday, May 18, 2022 · 10:13 AM PDTInflowCX is an innovative provider of strategic advisory, consulting, and managed services for contact center, customer experience, and unified communications solutions to over 1,000 customers nationwide. Since 1997, InflowCX has grown to be a tru...
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Wednesday, May 18, 2022 · 10:51 AM PDTThrive's mission is to unlock human potential by ending the stress and burnout epidemic. We offer companies and individuals sustainable, science-based solutions to enhance both mental and physical well-being and performance, purpose and relationsh...
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Wednesday, May 18, 2022 · 11:54 AM PDTMindful is a best-in-class total experience solution that smooths out your customers’ search for answers and bridges the gap across digital and voice experiences in ways that fit the preferences of both the customer and the brand. With omnichannel...
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Thursday, May 19, 2022 · 11:47 AM EDTTake a moment for yourself! Throughout Inspire, incorporate the tips in the Wellness Journey to ease your mind and body.
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Thursday, May 19, 2022 · 11:48 AM EDTBe My Eyes is a free mobile app with one main goal: to make the world more accessible for blind and low-vision people.
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Thursday, May 19, 2022 · 11:49 AM EDTFeel free to visit the Help Desk to ask any platform or general Genesys Inspire questions as well as troubleshoot any technical issues.
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Thursday, May 19, 2022 · 9:53 AM PDTOur aspiration is to enable organizations to deliver the power of empathy to every experience, so that they can build trusted, long-term customer relationships. To be successful, we know we must foster an inclusive work environment where each empl...
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Thursday, May 19, 2022 · 1:48 PM EDTTake a moment for yourself! Throughout Xperience, incorporate the tips in the Wellness booth to ease your mind and body. Make sure you stop back daily to participate in 10 to 15 minutes of yoga/meditation with Tara Stiles or barre movement Wendy F...
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Thursday, May 19, 2022 · 1:48 PM EDTHere are the initiatives Genesys will donate to for Xperience 2022. Read about each one and how you can donate to the cause as well.
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Thursday, May 19, 2022 · 1:48 PM EDTFeel free to visit the Help Desk to ask any platform or general Genesys Inspire questions as well as troubleshoot any technical issues.
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Thursday, May 19, 2022 · 1:49 PM EDTHere are the initiatives Genesys will donate to for Xperience 2022. Read about each one and how you can donate to the cause as well.
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Thursday, May 19, 2022 · 1:50 PM EDTHere are the initiatives Genesys will donate to for Xperience 2022. Read about each one and how you can donate to the cause as well.
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Monday, May 23, 2022 · 3:37 PM CDTConvergeOne is a proven, services led, cloud solution provider that utilizes our intellectual property and unique methodologies to create value for our customers, and together, we develop progressive solutions that connect people with purpose. Ove...
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Tuesday, May 24, 2022 · 2:41 PM PDTHexaware, a part of The Carlyle Group, aims to create smiles through great people and technology powered by its triumvirate strategy of Automate Everything®, Cloudify Everything®, and Transform Customer Experiences®. Hexaware is developing a nextg...
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Thursday, May 26, 2022 · 8:02 AM PDTFor more than 17 years, Voxai has been the trusted partner for customer-centric brands for architecting, implementing, and managing Genesys Contact Center and Customer Experience (CX) solutions. We combine forces with Genesys to recreate experienc...
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Thursday, May 26, 2022 · 8:27 AM PDTWe are a leading communications provider, serving customers both locally and globally in 180 countries. We can help your organisation to move to the cloud; turn collaboration into part of your culture; improve your contact centres; transform your ...
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Thursday, May 26, 2022 · 8:27 AM PDTWe are a leading communications provider, serving customers both locally and globally in 180 countries. We can help your organisation to move to the cloud; turn collaboration into part of your culture; improve your contact centres; transform your ...
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Thursday, May 26, 2022 · 5:39 PM ISTMindful is a best-in-class total experience solution that smooths out your customers’ search for answers and bridges the gap across digital and voice experiences in ways that fit the preferences of both the customer and the brand. With omnichannel...
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Thursday, May 26, 2022 · 5:59 PM ISTZoom’s secure, reliable video platform powers all of your communication needs, including meetings, chat, phone, webinars, and online events.
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Thursday, May 26, 2022 · 11:15 AM PDTLearn why the network matters when delivering empathetic experiences. Together, Verizon and Genesys have been providing critical infrastructure and solutions to our joint customers enabling them to tie their business to their customers for 25+ ye...
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Thursday, May 26, 2022 · 11:15 AM PDTLearn why the network matters when delivering empathetic experiences. Together, Verizon and Genesys have been providing critical infrastructure and solutions to our joint customers enabling them to tie their business to their customers for 25+ ye...
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Thursday, May 26, 2022 · 2:24 PM CDTOur aspiration is to enable organizations to deliver the power of empathy to every experience, so that they can build trusted, long-term customer relationships. To be successful, we know we must foster an inclusive work environment where each empl...
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Thursday, May 26, 2022 · 12:39 PM PDTNuance, a Microsoft company, delivers cloud solutions providing intelligent, AI powered customer engagement in every channel. We have partnered globally with Genesys for over 20 years and are integrated on Genesys Cloud. Nuance Contact Center AI a...
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Thursday, May 26, 2022 · 4:09 PM CDTConvergeOne is a proven, services led, cloud solution provider that utilizes our intellectual property and unique methodologies to create value for our customers, and together, we develop progressive solutions that connect people with purpose. Ove...
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Thursday, May 26, 2022 · 3:53 PM PDTeMite is a leading customer experience (CX) insights solution designed and developed to help large, complex contact centers access reliable CX data in real-time.
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Thursday, May 26, 2022 · 3:54 PM PDTThrive's mission is to unlock human potential by ending the stress and burnout epidemic. We offer companies and individuals sustainable, science-based solutions to enhance both mental and physical well-being and performance, purpose and relationsh...
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Thursday, May 26, 2022 · 4:01 PM PDTHexaware, a part of The Carlyle Group, aims to create smiles through great people and technology powered by its triumvirate strategy of Automate Everything®, Cloudify Everything®, and Transform Customer Experiences®. Hexaware is developing a nextg...
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Friday, May 27, 2022 · 7:28 AM PDTThe Google Cloud and Genesys partnership empowers your organization to deliver extraordinary customer experiences that drive customer loyalty, boost revenue, and increase engagement. With this dynamic combination of recognized industry and innovat...
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Friday, May 27, 2022 · 7:33 AM PDTThrive's mission is to unlock human potential by ending the stress and burnout epidemic. We offer companies and individuals sustainable, science-based solutions to enhance both mental and physical well-being and performance, purpose and relationsh...
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Friday, May 27, 2022 · 7:35 AM PDTInflowCX is an innovative provider of strategic advisory, consulting, and managed services for contact center, customer experience, and unified communications solutions to over 1,000 customers nationwide. Since 1997, InflowCX has grown to be a tru...
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Friday, May 27, 2022 · 7:36 AM PDTMindful is a best-in-class total experience solution that smooths out your customers’ search for answers and bridges the gap across digital and voice experiences in ways that fit the preferences of both the customer and the brand. With omnichannel...
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Friday, May 27, 2022 · 9:16 AM PDTHexaware, a part of The Carlyle Group, aims to create smiles through great people and technology powered by its triumvirate strategy of Automate Everything®, Cloudify Everything®, and Transform Customer Experiences®. Hexaware is developing a nextg...
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Friday, May 27, 2022 · 9:19 AM PDTMindful is a best-in-class total experience solution that smooths out your customers’ search for answers and bridges the gap across digital and voice experiences in ways that fit the preferences of both the customer and the brand. With omnichannel...
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Friday, May 27, 2022 · 1:57 PM CDTConvergeOne is a proven, services led, cloud solution provider that utilizes our intellectual property and unique methodologies to create value for our customers, and together, we develop progressive solutions that connect people with purpose. Ove...
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Tuesday, May 31, 2022 · 5:37 PM EDTTake a moment for yourself! Throughout Xperience, incorporate the tips in the Wellness booth to ease your mind and body. Make sure you stop back daily to participate in 10 to 15 minutes of yoga/meditation with Tara Stiles or barre movement Wendy F...
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Tuesday, May 31, 2022 · 5:38 PM EDTTake a moment for yourself! Throughout Xperience, incorporate the tips in the Wellness booth to ease your mind and body. Make sure you stop back daily to participate in 10 to 15 minutes of yoga/meditation with Tara Stiles or barre movement Wendy F...
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Tuesday, May 31, 2022 · 5:42 PM EDTTake a moment for yourself! Throughout Xperience, incorporate the tips in the Wellness booth to ease your mind and body. Make sure you stop back daily to participate in 10 to 15 minutes of yoga/meditation with Tara Stiles or barre movement Wendy F...
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Thursday, June 2, 2022 · 11:33 AM EDTBandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of...
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Saturday, June 4, 2022 · 10:26 AM PDTSuccessKPI unifies data from the cross-channel CX journey and integrates insights and actions with Genesys Cloud. SuccessKPI offers a robust BI-layer that blends real-time and historical reports and 3rd party CRM Integration, AI/ML speech & text a...
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Sunday, June 5, 2022 · 1:30 PM PDTMindful is a best-in-class total experience solution that smooths out your customers’ search for answers and bridges the gap across digital and voice experiences in ways that fit the preferences of both the customer and the brand. With omnichannel...
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Sunday, June 5, 2022 · 1:30 PM PDTMindful is a best-in-class total experience solution that smooths out your customers’ search for answers and bridges the gap across digital and voice experiences in ways that fit the preferences of both the customer and the brand. With omnichannel...
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Sunday, June 5, 2022 · 1:31 PM PDTThe Google Cloud and Genesys partnership empowers your organization to deliver extraordinary customer experiences that drive customer loyalty, boost revenue, and increase engagement. With this dynamic combination of recognized industry and innovat...
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Sunday, June 5, 2022 · 1:31 PM PDTThe Google Cloud and Genesys partnership empowers your organization to deliver extraordinary customer experiences that drive customer loyalty, boost revenue, and increase engagement. With this dynamic combination of recognized industry and innovat...
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Monday, June 6, 2022 · 7:41 AM PDTSuccessKPI unifies data from the cross-channel CX journey and integrates insights and actions with Genesys Cloud. SuccessKPI offers a robust BI-layer that blends real-time and historical reports and 3rd party CRM Integration, AI/ML speech & text a...
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Monday, June 6, 2022 · 12:04 PM EDTBandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of...
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Monday, June 6, 2022 · 2:46 PM PDTThrive's mission is to unlock human potential by ending the stress and burnout epidemic. We offer companies and individuals sustainable, science-based solutions to enhance both mental and physical well-being and performance, purpose and relationsh...
-
Tuesday, June 7, 2022 · 3:04 PM PDTFor more than 17 years, Voxai has been the trusted partner for customer-centric brands for architecting, implementing, and managing Genesys Contact Center and Customer Experience (CX) solutions. We combine forces with Genesys to recreate experienc...
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Tuesday, June 7, 2022 · 3:05 PM PDTFor more than 17 years, Voxai has been the trusted partner for customer-centric brands for architecting, implementing, and managing Genesys Contact Center and Customer Experience (CX) solutions. We combine forces with Genesys to recreate experienc...
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Tuesday, June 7, 2022 · 3:06 PM PDTThe Google Cloud and Genesys partnership empowers your organization to deliver extraordinary customer experiences that drive customer loyalty, boost revenue, and increase engagement. With this dynamic combination of recognized industry and innovat...
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Wednesday, June 8, 2022 · 4:01 AM CDTGCAP is Genesys’ flagship customer loyalty program that rewards our customers for their advocacy of Genesys. As a GCAP member, you receive exclusive access to product feedback sessions, networking events with Genesys leadership and customers globa...
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Wednesday, June 8, 2022 · 4:06 AM CDTA place to ask questions, connect with others, and stay in the know.
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Wednesday, June 8, 2022 · 2:08 AM PDTNo matter which Genesys product and/or solution you use, leaving a review on G2 is a great way to demonstrate your expertise and experience to the greater Genesys customer and software buyer communities. For your review, G2 will donate $10 to Room...
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Wednesday, June 8, 2022 · 10:20 AM EDTFeel free to visit the Help Desk to ask any platform or general Genesys Xperience questions as well as troubleshoot any technical issues.
Help Desk Hours of Operation
Wave One (BST - British Summer Time):
Wed, June 8:
8 AM – 2:30 PM
Thurs, June ... -
Wednesday, June 8, 2022 · 10:35 AM EDTFeel free to visit the Help Desk to ask any platform or general Genesys Xperience questions as well as troubleshoot any technical issues.
Help Desk Hours of Operation
Wave One (BST - British Summer Time):
Wed, June 8:
8 AM – 2:30 PM
Thurs, June ... -
Friday, June 10, 2022 · 6:53 AM PDTFor more than 17 years, Voxai has been the trusted partner for customer-centric brands for architecting, implementing, and managing Genesys Contact Center and Customer Experience (CX) solutions. We combine forces with Genesys to recreate experienc...
-
Friday, June 10, 2022 · 6:53 AM PDTHexaware, a part of The Carlyle Group, aims to create smiles through great people and technology powered by its triumvirate strategy of Automate Everything®, Cloudify Everything®, and Transform Customer Experiences®. Hexaware is developing a nextg...
-
Friday, June 10, 2022 · 8:53 AM CDTConvergeOne is a proven, services led, cloud solution provider that utilizes our intellectual property and unique methodologies to create value for our customers, and together, we develop progressive solutions that connect people with purpose. Ove...
-
Friday, June 10, 2022 · 6:54 AM PDTThe Google Cloud and Genesys partnership empowers your organization to deliver extraordinary customer experiences that drive customer loyalty, boost revenue, and increase engagement. With this dynamic combination of recognized industry and innovat...
-
Friday, June 10, 2022 · 6:54 AM PDTMindful is a best-in-class total experience solution that smooths out your customers’ search for answers and bridges the gap across digital and voice experiences in ways that fit the preferences of both the customer and the brand. With omnichannel...
-
Friday, June 10, 2022 · 6:54 AM PDTNuance, a Microsoft company, delivers cloud solutions providing intelligent, AI powered customer engagement in every channel. We have partnered globally with Genesys for over 20 years and are integrated on Genesys Cloud. Nuance Contact Center AI a...
-
Friday, June 10, 2022 · 6:54 AM PDTSuccessKPI unifies data from the cross-channel CX journey and integrates insights and actions with Genesys Cloud. SuccessKPI offers a robust BI-layer that blends real-time and historical reports and 3rd party CRM Integration, AI/ML speech & text a...
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