Demystifying end to end digitalization of the airport and inflight experience.
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About This Webinar
Demystifying end to end digitalization of the airport and inflight experience.
Agenda
  • How does SafeGo enable the digital transformation of the customer experience?
  • How do SafeGo’s digital and AI platform boost interpersonal safety in the airport and inflight?
  • How can we build hospitality and world-class service into the digital journey?
  • How does the AI platform support customer experience?
  • Biosecurity, SafeGo's advanced iris and upper facial recognition software
  • The SafeGo business case
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Keith Yates
Partnership Chair, YATES+
Keith Yates is a globally recognised authority on hospitality businesses. For more than thirty years Keith has pioneered some of the most remarkable innovations in guest experience and hospitality today.

Keith has supported recognised premium airlines, including Cathay Pacific, Virgin Atlantic, Qatar and Etihad, as well as some of the world’s leading five-star hotels on all aspects of guest experience. He is renowned for bringing the brand and the experience together and making them one. This work includes implementation of the brand strategy into livery, interiors, dining, crew and staff behavior and service. This has led to international recognition as the ‘architect of five-star experience.

For several years now, Keith has been preoccupied on innovating the digital transformation of the experience. As a visionary, he leads the future in the new territory of digitalization and customer experience and bringing them together.
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Francois Chabaudie
Chief Executive Officer, Neoma
Data evangelist Francois heads up Neoma, a guest-centric tech company which offers seamless and personalised experiences for the 21st century guests.

Neoma has worked with 30+ groups across the globe like Peninsula, Hongkong Land, Wheelock and Swire Properties. From hospitality to travel, lifestyle to wellness, Neoma helps businesses leverage the power of location-based data in real-time, delivering better customer experiences and more efficient operations.

By applying AI technology with leading-edge, Neoma brings a new dimension to customer engagement and property management.

Prior to Neoma, Francois worked at the French Chamber of Commerce in HK, the private equity firm Siparex and strategy consulting company Smartfact Partners.
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