Webinar: 5 Tactics to Support Your Customers During Busy Periods by Trengo

About This Webinar

Join our webinar ‘5 Tactics to Support Customers During the Busy Period’. Dive into practical industry examples of how best to prepare your Customer Support, Service and Success teams for peak season and the busiest periods.

Want to start preparing for your busy season today?

You can! Begin with:
- The expected increase in conversations is for your team:
Download the industry report: bit.ly/3Ra63De

- Whether your team is able to handle the number of conversations
Use the calculator: bit.ly/3P7BT15

- Getting ready for the peak season in 8 steps
Sign up for the starter kit: bit.ly/44G4dgH

Note: Recording will be sent after the webinar.

Agenda

Introduction
Set Up Multi-channel support: what's the setup that'll help you answer fast via all channels fast and without effort?
Efficient team collaboration: which features are needed to be able to pick up questions from small to large within minutes?
Time-saving automated workflows: how do you cut out the manual tasks and free up time for complex matters?
Forecast for 2024: What should you take away from 2023, to be prepared for the next peak season?
Quick-start: So you can start preparing straight away!

Presenter

Dominique Brigham

Product Marketing Manager

This webinar will show you…

1.

Exactly what you need to provide your Customer Support team with to be in time for days like Black Friday.
2.

A step by step plan of what you can do to prepare your platform for high volumes of conversations.
3.

The automation you need to set up so you don't need to hire people each busy season.