WEBINAR DETAILS
  • About
    Discover the exciting frontier of Voice 2.0 and the rise of Intelligent Customer Experience (CX) in our upcoming webinar. Join Rob Scott from CX Today alongside industry leaders John C de Baca from Five9, and Michael from AT&T, as they delve into the critical topics reshaping the landscape of customer communications in the digital age.

    In this compact yet comprehensive session, our panelists will navigate you through the evolution and persistent importance of voice technology. They will unravel the complexities of the omnichannel experience and unveil how AI and automation are revolutionizing customer engagement, setting a new benchmark for seamless and secure communications.

    Explore the rich legacy of AT&T and Five9 and gain insights into their pivotal partnership shaping the future of intelligent voice in CX. As we venture deeper, the discussion will spotlight cutting-edge AI technologies like ChatGPT, offering a glimpse into a future where customer workflows are transformed, heralding a new era of efficiency and security.
  • Agenda
    • Introduction and Overview
    • The Legacy of AT&T and Five9
    • The Evolution of Voice in the Digital Age
    • Voice's Unwavering Importance in Communication
    • The Omnichannel Experience: Simplicity vs. Complexity
    • Enhancing Customer Engagement through Technology
    • Conclusion and Q&A Session
  • Price
    Free
  • Language
    English
  • OPEN TO
    Everyone
  • Dial-in available
    (listen only)
    Not available.
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