About
Turn returns into revenue - How faster refunds drive customer loyalty and cut cost

Discover how 30-minute refunds can transform your business. Learn why 63% of shoppers spend more with retailers offering fast refunds, how to reduce customer support calls by 19%, and turn the dreaded return process into a competitive advantage. Join Visa and Worldpay to explore proven strategies that boost customer satisfaction while streamlining operations.

Key takeaways:
• Unlock hidden revenue - Discover how fast refunds turn dissatisfied customers into loyal advocates who spend more
• Slash support costs - Learn proven strategies to reduce refund-related calls that currently drain customer service resources
• Create your competitive edge - Master the art of transforming returns from customer pain points into powerful retention tools
• Build lasting loyalty - Implement tactics that make shoppers choose you over competitors time and time again
When
Thursday, October 2, 2025 · 3:00 p.m. Amsterdam (GMT +2:00)
Agenda
  • The current refund landscape
  • Why faster refunds could be a secret weapon
  • Best practices from successful retail implementations
  • Q&A
Presenters
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Lara Gunes
Director, Payouts commercialisation, Worldpay
Lara is the Director of Payouts Commercialisation for Europe, the Middle East, Latin America & Asia Pacific at Worldpay. Her team is responsible for bringing Worldpay’s Payouts solution to market, with this remit recently expanded to include two of Worldpay’s latest big bets – Virtual Card Issuing & Marketplaces.
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David Hernández
Senior Director, Visa Direct Enterprise Accounts – Europe
David manages the Visa Direct relationship for the designate European Enterprise Accounts. His team is responsible for all Visa’s money movement offering across the 11 global accounts – which include global banks, acquirers, and remitters.
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Mélisande Mual
Publisher and Managing Director at The Paypers
Mélisande Mual is the publisher and owner of The Paypers, the global leading source of news and intelligence for professionals in payments, fintech and digital commerce. Prior to The Paypers, Mélisande held several leadership positions in leading B2B Publisher (Wolters Kluwer) and Telecom (KPN) companies.
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