About
How can financial institutions reduce fraud, prepare for agentic commerce and build a scalable tokenization strategy?

E-commerce continues to accelerate, creating new opportunities for issuers and processors. This also means increasing exposure to fraud, growing consumer expectations for seamless experiences, and pressure on payment infrastructure.

As industry moves from PAN-centric models to token- centric payments, tokenization is shifting from a tactical tool to a strategic foundation. Digital wallets, e-commerce, payment passkeys and now agentic commerce are shaping the future of payments, and issuers need to be ready for what comes the next.

That readiness depends on more than enabling new use cases. Issuers need a clear strategy to govern tokens and manage their lifecycle across schemes, channels and payment experiences. Owning this orchestration is critical to scaling tokenization securely and effectively—a key finding of the Forrester research.

For financial institutions, the challenge is no longer simply whether to adopt tokenization, but how to scale it while:
• Reducing fraud without adding friction
• Delivering secure, seamless e-commerce experiences
• Working with existing and legacy infrastructure
• Meeting evolving scheme and compliance requirements
• Preparing for emerging use cases such as agentic commerce

In this webinar, Thales, Forrester and The Paypers will explore the findings behind the latest Total Economic Impact™ research, based on interviews with four companies using Thales Tokenization.

We'll also introduce the new Thales Tokenization ROI Calculator, designed to help financial institutions estimate the potential financial impact of tokenization based on their own business inputs.

When
Tuesday, October 6, 2026 · 5:00 p.m. Bucharest (GMT +3:00)
Agenda
  • You'll discover how tokenization can deliver tangible business value value
  • Higher payment acceptance and 30% fewer fraud-related chargebacks and increased transactions
  • Operational efficiencies and IT performance gains that free teams to focus on higher-value activities
  • A stronger foundation for future payment experiences
  • Enhanced innovation through strategic partnership, enabling internal teams to focus on differentiation, governance and customer experience enablement.
Presenters
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Lily Varón
Principal Analyst at Forrester
Lily Varón is a principal analyst serving digital business strategy professionals. Her research focuses on the evolving role of payments and billing technologies in winning, serving, and retaining customers in the age of digital business. She helps consumer-facing businesses understand the merchant payments processing landscape, evolving consumer payments behaviors, and how their payments acceptance strategies must adapt to serve their customers. In her research on billing technology, she focuses on how the future of buying — in both B2C and B2B models — will pressure every business to modernize its billing relationships and the technology that underpins them.
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Edoardo Zavarella
Principal Consultant at Forrester
Edoardo advices financial services firms globally on digital business strategy and end-to-end digital transformation, helping clients align processes, technologies, and operations to customer goals and business objectives. He supports companies in constructing efficient and replicable digital business engines bridging the gap between IT and business teams.
Prior to joining Forrester, Edoardo was Head of Research at consulting firm Counterpoint Global, where he was responsible for the company’s research projects on public opinion trends, international relations, and public policies.
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Basit Abdul
Regional Business Owner EMEA at Thales Payment Services
Abdul Basit, the Regional Business Owner for EMEA in the Digital Payments division at Thales, brings with him a wealth of expertise in assisting financial institutions to seamlessly integrate successful digital payment systems. With more than 18 years of experience in this field, Basit has proven himself as a trusted advisor in navigating the evolving landscape of digital payments.
In 2015, Basit joined Gemalto, which later merged with Thales. Since then, he has held several senior positions as a Sales Manager and Sales Director, focusing his efforts on digital payments and providing support to key accounts across the AMEA region. Notable projects that Basit has actively contributed to at Thales include NFC Issuer Wallets, OEM Pays, and Domestic Scheme Tokenization with Issuers, FinTechs, and Central Banks within the region.
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Esther Groen [Moderator]
NED, Strategy Consultancy, Banking & Fintech, Financial Health & Inclusion, Chair & Moderator, Mentor
Esther Groen is a seasoned executive and board member with extensive experience in Banking, Payments, and Fintech. She has held leadership roles across the full payments value chain, combining strategic insight with a proven ability to drive digital transformation and customer-centric growth.
Passionate about the role of fintech in driving financial inclusion and sustainability, Esther actively promotes diversity, equity, and inclusion (DEI) as key enablers of innovation and business performance across the financial industry.
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