About
Despite driving high volumes of traffic, many travel brands (airlines, OTAs) are losing bookings at the final step — payment.

Nuvei’s 2025 research with Edgar, Dunn & Company confirms that payment friction continues to be a major source of lost revenue in travel.

◘ 18% of travelers abandon their booking after a card decline
◘ 13% rebook immediately with a competitor
◘ Over half will abandon if their preferred payment method isn’t available

These seemingly marginal losses represent millions in missed revenue every year. Revenue that can be recovered by localizing the payment experience and aligning with traveler expectations.

Join us for a short and insightful virtual panel as we explore:
➊ How payment friction drives booking abandonment (and how to fix it)
➋ Why local payment methods are key to global conversion
➌ How currency, language, and layout build trust at the payment page
➍ How leading airlines and OTAs can optimize payment experiences to drive revenue growth and reduce fraud risk

Who’s this for?
For payment leaders, digital teams, and revenue strategists across travel and hospitality. As well as anyone who seeks to reduce abandonment and drive more revenue through optimized payment experiences.

Reserve your spot today and learn how to convert more high-intent travelers through strategic payment optimization.

Can’t make it? Just fill out the form and we’ll send you the recording.
When
Thursday, September 25, 2025 · 4:00 p.m. Amsterdam (GMT +2:00)
Agenda
  • The real cost of payment friction in the travel industry
  • How to convert more high-intent travellers with localized payment experiences
  • Expert insights about consumer expectations and building a seamless, scalable payment experience in travel
  • Live Q&A with travel payment specialists
Presenters
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Peny Rizou
Chief Fintech Officer, Etraveli Group; Head of EG Fintech Solutions
Peny drives fintech innovation for Etraveli Group, overseeing customer and airline payments, fraud prevention, and flexibility solutions. She also leads EG Fintech Solutions, delivering specialized travel fintech products such as PRECISION, an advanced fraud prevention platform with proven industry results. Her 20+ years of leadership span travel tech, fintech, telecom, and consumer electronics, consistently turning strategic vision into measurable business success.
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Louis Wapler
Manager, Edgar, Dunn & Company
Louis specializes in travel and B2B payments, advising on strategies that modernize payment processes for improved customer experience and operational performance. Before joining EDC in 2021, he spent seven years in the banking and aviation sectors, building a deep understanding of payment innovation in complex global industries.
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Jacqueline Ulrich
Senior Vice President Commercial – Global Travel Strategy & Partners, Nuvei
Jacqueline leads Nuvei’s global travel payments strategy, partnering with airlines, hospitality brands, and travel platforms to deliver solutions that drive revenue growth, cost efficiency, and operational performance. With more than 20 years of international business development experience across fintech, travel technology, and payments, she bridges commercial leadership and product strategy to meet the evolving needs of enterprise customers.
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Mélisande Mual
Publisher and Managing Director at The Paypers
Mélisande Mual is the publisher and owner of The Paypers, the global leading source of news and intelligence for professionals in payments, fintech and digital commerce. Prior to The Paypers, Mélisande held several leadership positions in leading B2B Publisher (Wolters Kluwer) and Telecom (KPN) companies.
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