About
A Live Panel Hosted by The Paypers, featuring IXOPAY and zooplus

For SaaS and subscription businesses, every renewal matters—but failed payments, outdated data, and limited visibility can quietly erode recurring revenue. In fact, failed payments account for up to 50% of subscription churn, costing companies millions in lost revenue each year (PYMNTS).

Join The Paypers, along with experts from IXOPAY and zooplus, for a practical discussion on how to build stronger, more reliable payment foundations. This session will explore why payments fail, what common mistakes to avoid, and how to apply proven strategies that improve renewals and reduce churn.

Our panelists will share real-world lessons, highlight best practices, and discuss how payment strategies can differ across industries and business models.

Whether you’re just beginning to optimize your billing process or refining your retention efforts, you’ll leave with actionable insights to improve success rates and strengthen the customer experience.
When
Thursday, November 13, 2025 · 4:00 p.m. Amsterdam (GMT +1:00)
Agenda
  • The State of Subscriptions: How recurring business models continue to outpace traditional commerce—and why reliable payments are central to retention and growth.
  • Why Payments Fail: Common causes of churn, from outdated card data to rigid billing flows, and simple steps that protect recurring revenue
  • Merchant Perspective: Lessons from zooplus – Hear how one of Europe’s leading online retailers manages subscription complexity across markets, dynamic pricing, and evolving customer expectations
  • Building Flexible, High-Performing Payment Systems: Why provider-agnostic tokens are key to keeping payments portable, resilient, and optimized for success
  • Compliance and Customer Experience: Navigating express consent rules, handling dynamic payment amounts, and creating smooth sign-in, checkout, and cancellation paths
Presenters
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Jacob Boggess
Account Manager at IXOPAY
Jacob Boggess is an Account Manager at IXOPAY, where he serves as a trusted client advocate and sales partner. With a strong grasp of payments technology and commerce dynamics, Jacob collaborates closely with merchants to understand their business goals, tailor solutions, and ensure seamless deployment of payment orchestration capabilities. He combines technical insight with relationship-driven service to help clients optimize performance, reduce complexity, and drive sustainable growth
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Jobe Harrison
Sr. Solutions Architect at IXOPAY
Jobe Harrison is a seasoned payments professional and Solutions Architect at IXOPAY, where he helps clients design and implement scalable, secure, and efficient payment orchestration solutions. With extensive experience across fintech and payment technology, Jobe bridges technical innovation and business strategy to optimize transaction routing, reduce fraud, and enhance global payment performance. He is passionate about empowering merchants with data-driven insights and flexible architectures that keep pace with an evolving digital payments landscape
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Liam Castagna
Head of Payments and Fraud at Zooplus
Innovative and enthusiastic Payment Specialist with strong leadership, analytical and technical implementation skills. Extensive experience of managing and applying data resources to a variety of business needs.
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Mélisande Mual
Publisher and Managing Director at The Paypers
Mélisande is the publisher and owner of The Paypers, the global leading source of news and intelligence for professionals in payments, fintech and digital commerce. Prior to The Paypers, Mélisande held several leadership positions in leading B2B Publisher (Wolters Kluwer) and Telecom (KPN) companies.
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