About
For banks and financial institutions facing the challenges of account-based fraud and new compliance pressures, the cost of inaction is immense. Fraud tactics such as Artificially Inflated Traffic (AIT), Toll Fraud, and Traffic Pumping drain resources, while outdated communication methods leave customers vulnerable.

Key Areas of Discussion:

1. Modern Security Threats: Discover advanced tools like verified branded messaging, in-app calling, and two-factor authentication to safeguard your institution’s reputation. 

2. Compliance and Cost Reduction: Learn how to lower costs, maintain compliance, and protect your bottom line. 

3. Reinforce Customer Trust: Position your institution as a reliable partner in your customers’ financial journeys.

Vonage ensures that your business stays ahead of fraud while maintaining trust, compliance, and exceptional customer experiences. Register for the webinar to discover how advanced digital solutions can safeguard your bottom line and long-term success.
When
Thursday, September 11, 2025 · 12:00 p.m. Amsterdam (GMT +2:00)
Agenda
  • Build Trust and Loyalty: Secure, branded communication that inspires confidence. 
  • Strengthen Compliance: Stay ahead of new regulations and fraud tactics. 
  • Protect Revenue: Proactive prevention strategies against impostors. 
  • Enhance Customer Experience: Verified messaging and personalised interactions to boost trust.
Presenters
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Paul Morris
Head of Fraud & Regulatory Product at Vonage
Based in the UK, Paul is a global fraud and regulatory expert —  bridging the gap between innovation and implementation.

Paul’s expertise lies in streamlining processes and providing tailored communication solutions to drive growth and success. Paul and his team help Banking, Fintech and Insurance CX trailblazers bridge the gap between innovation and implementation, ensuring that experience and compliance are at the forefront of each customer interaction.
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Zhenya Winter
Head of Global Marketing – Financial Messaging at Bottomline
Zhenya has 25+ years in Financial Services, specialising in payments for 12+ years, including real-time payments, verification, and ISO 20022. She’s part of Women of Fintech, Women in Alliances, and 100 Women in Finance, and has been featured on the Innovate Global Women in Fintech Power List (2022/2024). A “Positive Disruptor” award finalist, she also judges Banking Technology’s PayTech Awards.
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Oana Ifrim
Lead Editor at The Paypers (Moderator)
Oana Ifrim is Lead Editor at The Paypers, with a strong passion for content strategy and industry research. She manages features covering fintech, banking, and payments innovation – with a particular focus on Open Banking, Open Finance, Embedded Finance, and Banking-as-a-Service – while ensuring accuracy and clarity throughout content and editorial coverage. Oana conducts expert interviews and thought leadership content, moderates webinars and conference panels, leads research projects, reports, and whitepapers, and represents The Paypers at major industry events.
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