About
Payments are shifting fast – and the merchants winning today are the ones using payments to drive revenue, not just reduce friction.

Join The Paypers and Ecommpay for a power-packed session on how leading e-commerce brands are reshaping their payments strategy to boost growth, cut costs and elevate the customer journey.

We’ll share exclusive findings from Ecommpay’s new white paper, real lessons from top retailers across travel, subscription, fashion and streaming, and the practical steps any business can take to turn payments into a profit centre.

Expect data-backed insights, expert analysis, a clear roadmap – plus an exclusive infographic breaking down the six steps to payments profitability.

Why attend?

• Learn how top merchants recover revenue, reduce false declines and lift conversion

• Discover the internal structures and C-suite backing needed to level up payments

• Find the quick wins – and learn how to scale them into long-term profit

• Get actionable guidance on routing, fees, automation, fraud reduction and partnerships

• Leave with clear next steps you can put into practice immediately
When
Tuesday, December 9, 2025 · 4:00 p.m. Amsterdam (GMT +1:00)
Agenda
  • How leading merchants turn payments into a profit driver – with active C-suite support
  • The simple fixes: revenue recovery, routing optimisation, payment method strategy and fee efficiency
  • The long game: building a high-performing payments function through structure, talent, automation and outsourcing
  • Using data – including AI and LLM insights – to cut fraud, reduce costs and improve authorisation
  • Practical steps to transform payments from a cost centre into a long-term growth engine
Presenters
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Roy Blokker
Head of Strategic Sales & Alliances at Ecommpay
Roy Blokker is the Commercial Director at Ecommpay, where he leads on go-to-market strategies and growth enablement. With over 15 years’ experience in payments and finance, he specialises in helping businesses harness payments as a strategic driver for expansion, risk management, and performance optimisation.

He is passionate about enabling merchants to unlock global growth opportunities, regularly speaking at industry events and contributing insights on payments, embedded finance, and international growth strategies.
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James Wood
Eris Intelligence, Moderator
James Wood has more than 25 years’ experience in payments, banking and insurance. He is the Founder and Managing Partner at Eris Intelligence, a boutique market research and content creation agency focused on payments and financial services. He was previously Managing Editor at Payments Cards & Mobile, Europe’s largest payments magazine and Managing Director and Deputy CEO at The Global Risk Institute in Financial Services, a joint venture between the Canadian Government and the global financial services industry. He has held senior positions at Visa, AEGON (life and pensions) and AON (insurance broking). He has written for The Financial Times, The Times, The Daily Telegraph and many other titles, and holds degrees from the Universities of Cambridge (BA and MA), Edinburgh (MBA with Distinction) and Boston, where he was a graduate scholar.
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Adam Sherlock
Fraud & Payment Manager at Fitflop
Adam has over 23 years’ experience in tackling fraud within the ecommerce sector. He currently heads up the Fraud & Payments department at Fitflop, implementing programs to reduce chargebacks and minimize returns fraud. His previous roles include developing a Fraud Department from scratch for The Leisure Pass Group, and prior to that he worked for 16 years in Amazon fraud department (TRMS), managing large teams of investigators responsible for verifying transactions, screening vendors on the platform and implementing concession abuse mitigation strategies.
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Faheem Bakshi
Payments Lead at Kinguin
Faheem Bakshi is a fintech and payments professional with strong expertise in scaling digital-commerce and gaming-commerce operations worldwide. He has led high-impact projects across EMEA, MENA, APAC and the US, focusing on payment optimisation, fraud reduction, PSP integrations and cross-border expansion. Known for combining data, partnerships and product thinking, Faheem builds payment frameworks that improve conversion and unlock new revenue opportunities. He is also an active voice in the industry, contributing to panels, podcasts and discussions on the evolving future of payments and digital ecosystems.
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Micheal Egan
Global Head of Payment Operations at Retail InMotion
A senior ecommerce leader with over 25 years experience across banking, gaming, telecoms and travel sectors with extensive knowledge of payments, analytics, risk management, compliance, business systems and operations. Experienced in designing, delivering and managing multinational transaction processing and payment management systems.

Exceptional analytical, communication, strategic thinking and managerial skills. Proven track record in making a positive impact by bringing a data driven approach to payments. A strong, reliable team player who leads by example and encourages initiative. Recognized as an innovative implementer of change through direct communication & positive influence.
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