Today’s payment processing ecosystem forces banks and other payment processing service providers to rethink their strategy. Increased competition, fragmentation of services and products, ever-more stringent regulations, new technology and geopolitical pressures have made the payments ecosystem complex, costly and difficult to navigate for all players involved.

Icon Solutions asked Celent to investigate this topic. The research clearly indicates an increased level of ‘unbearable cost pressure’: 86% of banks find margins on payments challenging to maintain – which is a significant increase from 59% of banks in 2021. A similar picture emerges in a McKinsey study into the cost and revenues of payment services for financial institution by the Dutch Payments Association. In 2021, payment services were loss making. Something’s gotta give!

In this webinar, Esther Groen – Head of Payments Consultancy at Icon Solutions, Gijs Boudewijn – Managing Director at the Dutch Payments Association, and Kieran Hines – Principal Analyst at Celent will discuss:

- The challenges that Financial Institutions face in today’s European payment processing ecosystem
- What can we learn from the Dutch – one of the most efficient payment processing ecosystems in Europe
- Why the time is right to transform your payment processing capabilities into a business
  • Inspiration for creating a new revenue stream from payment processing
  • Relevant data to back up your business case
  • A copy of the Celent report, commissioned by Icon Solutions: THE PAYMENTS PROCESSING OPPORTUNITY FOR BANKS
  • A copy of the McKinsey report, commissioned by the Dutch Payments Association: Study into the cost and revenues of payment services for financial institutions 2021
Esther Groen
Head of Payments Consultancy at Icon Solutions
Esther is Head of Payments Consultancy at Icon Solutions – a leading specialist provider of services and technology solutions that simplifies banking transformation for the world’s leading financial institutions. Esther has a background in banking, payments and fintech having worked for around 10 years in global transaction services at ABN Amro and RBS/NatWest, in different roles from sales to management. She was also a partner at Innopay – a Dutch strategy consultancy firm in digital transactions – and chaired expert groups for ecommerce platform ShoppingTomorrow.

In addition to her role at Icon, Esther is also Secretary to the Board of Holland FinTech – the digital finance community in the Netherlands – and an Executive Board Member at European Women Payments Network. She is passionate about how the financial industry and fintech can play a key role in making finance more inclusive so people, businesses and societies can become more resilient to change. As such, Esther is a strong advocate in promoting the value of DEI in improving business performance and accelerating digital transformation across the industry.
Kieran Hines
Principal Analyst at Celent
Kieran is a Principal Analyst in Celent’s Banking practice. His research focuses on the impact of technology-driven change in both the retail and corporate banking sectors, with an emphasis on the role that Open Banking, embedded finance, data and analytics, and cloud technologies have in transforming customer propositions and the long-term value chains in payments and banking more widely. An experienced analyst with close to 20 years in the industry, Kieran works closely with banks, vendors, and payment processors on their technology and business strategies.
Gijs Boudewijn
General Manager at the Dutch Payments Association
Gijs Boudewijn is currently General Manager at the Dutch Payments Association (DPA). He has extensive experience in domestic as well as international payments related issues. He is Chair of the Legal Support Group of the European Payments Council (EPC) after serving several terms as Board member, and Vice-Chair of the Payment Systems Committee of the European Banking Federation (EBF, after having served 3 terms as Chair). Closely involved in PSD2 matters, open banking and the RTS of the EBA. He is member of the SPAA Multi Stakeholder Group of the EPC and Vice-Chair of the European Card Payments Association (ECPA). Last, he is a member of the Payment Systems Market Expert Group (PSMEG) of the European Commission and co-Chair of the EPC’s Payment Account Access scheme Multi Stakeholder Group. He is a regular speaker at national and international conferences on strategic and regulatory payments related issues, instant payments, new technologies and open banking.
Melisande Mual
Publisher and Managing Director at The Paypers
Mélisande Mual is the publisher and owner of The Paypers, the global leading source of news and intelligence for professionals in payments, fintech and digital commerce. Prior to The Paypers, Mélisande held several leadership positions in leading B2B Publisher (Wolters Kluwer) and Telecom (KPN) companies.
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