Digitalisation is removing the barriers to the goods and services that support society across all geographies. But the businesses at the front-end of the process – the sellers and merchants – still face financial exclusion as they are unable to access payment solutions that make it easy for them to serve different geographies and accept different currencies. The root cause is that the financial institutions that underpin the e-commerce marketplace continue to struggle to tackle some of the inherent issues around international payments, from the cost and speed of cross-border payments to the threat of de-risking.

This webinar will examine insights provided by recent market research into insight on merchants’ current expectations of their payments partners, and how payments businesses are taking a new approach to deliver solutions that are fit for purpose.
  • Merchants’ current payments expectations: what is keeping them awake at night? Is it fragmented payments and regulatory landscapes, the cost of FX across Europe, access to instant pay-outs or something else entirely?
  • Shifting the dial – how payments providers are adjusting their operating models to overcome the barriers to low cost, fast international payments, both incoming and outgoing.
  • Collaboration – the role of collaboration with payments infrastructure providers to improve the experience and accessibility for all participants.
Mitch Trehan
Head of Compliance and MRLO at Banking Circle
Mitch Trehan is the UK Head of Compliance and MLRO at Banking Circle and a regular public speaker. Mitch, who started his career in the RAF training as a Pilot before moving into financial services, has more than 19 years’ experience in Corporate Banking and FinTech, having held senior positions in Citi, Barclays, JP Morgan, Ebury, Currency Solutions and Banking Circle.

Mitch is the co-chair of the “Interbank Payment Policy Committee” for UK Finance, the chair of “Project Banking Access” for the Payments Association, and a member of the Executive Committee of the Association of Foreign Exchange & Payments Companies.
Erika Wool
Head of Payments & Commerce Partnerships at Stripe
Erika Wool leads the Payments & Commerce Partnerships team at Stripe, a company that builds economic infrastructure for the internet. The Payments & Commerce team is responsible for developing and scaling the partnerships that power Stripe’s core online payments and point of sale businesses as well as partnerships that enable Stripe to launch new products and services globally. Erika also represents Stripe on the Board of Directors of the Electronic Transactions Association, the leading industry organization for payments in the United States. Prior to Stripe, Erika built and led the global partnerships team for Google’s Next Billion Users effort and previously led financial partnerships for Google Pay in Europe.

Before joining Google, Erika worked in management consulting and started her career as a research associate for the Council on Foreign Relations, an independent and nonpartisan foreign policy think tank.
Nick Fryer
Chief Technology Officer at Dojo
Nick is a hands-on, commercially focused CTO at Dojo with wide ranging experience across many sectors. Defining modern system architectures and leading technology teams is what I do best and I know a thing or two about payments and ecommerce.
James Booth
VP – Head of Partnerships, EMEA at PPRO
James Booth has over ten years of experience in the financial sector, eight of those in fintech. In his current role as VP, Head of Partnerships for EMEA, he leads the new business and partner development teams in managing PPRO’s new and existing strategic partnerships. In addition to helping PPRO partners grow their business, he acts as PPRO’s internal advocate for aligning the company’s product roadmap with the needs of its customers. James has been actively involved in various projects during his tenure at PPRO, including establishing PPRO’s presence in North America and managing the development of the PPRO Partner Portal.
Prior to joining PPRO in 2015, James headed up business development in the UK for mobile payment company Payleven.
Melisande Mual
(Moderator) Publisher and Managing Director at The Paypers
Mélisande Mual is the publisher and owner of The Paypers, the global leading source of news and intelligence for professionals in payments, fintech and digital commerce. Prior to The Paypers, Mélisande held several leadership positions in leading B2B Publisher (Wolters Kluwer) and Telecom (KPN) companies.
Jen Thorneywork
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