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Customer Development Strategies in a Post-Pandemic Environment

About This Webinar

The pandemic has dramatically changed the way food companies source new customers and products. Food manufacturers and foodservice operators alike now operate in a current environment in which regular face-to-face customer interactions, trade-shows, in-person conferences are not possible.

In this Food Institute webinar, thought leaders from Pentallect, Kinetic12 and Acosta Foodservice share best practices, real-world case studies, and intel on how the best food manufacturers and foodservice operators are adapting and thriving and what changes are likely to endure.

This event will be recorded and sent to all registrants.

Sponsored by:


OpenMenu is the industry-leading restaurant menu management platform allowing restaurant operators globally to control their menu from the ground up. Restaurants can manage their menu, connect with customers, promote their business, and gain business insights from one central location.

Restaurant operators globally benefit from better business tools for menu management, and reduce reliance on third-party delivery apps by using OpenMenu's free online ordering resource. Brand partners can support restaurants through our Insights and Connect platforms, driving operator insights, promoting menus, and supporting menu mentions to reach more consumers.

Learn more about OpenMenu and our vision to build back the industry through better menu tools at https://OpenMenu.com

Who can view: People who attended or registered for the webinar only
Webinar Price: Free
Featured Presenters
Webinar hosting presenter
Partner, Kinetic12
Art brings more than 20 years of experience in consulting, client service, and manufacturer marketing & sales and is one of the leaders of establishing best practices in collaborative planning within the foodservice industry. Art consults with both B2B and B2C clients in areas such as customer & channel analytics, competitive analysis & assessment, growth opportunity identification, route-to-market strategy, category management, and pricing & trade spend strategy.

Prior to co-founding Kinetic12, Art was a partner at The Partnering Group. Earlier in his career, Art held various marketing and pricing/trade strategy roles at Sara Lee and was a consultant at Deloitte Consulting.

Art has an MBA from the University of Michigan and received a BS in Commerce from the University of Virginia.
Webinar hosting presenter
President, Acosta Foodservice
Taylor, President of Acosta Foodservice since late 2019, has had a long career in the foodservice and CPG industry. After a leadership role in local and regional foodservice sales agencies, he spent time in key customer facing roles with Sara Lee, Hillshire Brands, and Tyson Foodservice. Taylor then pivoted to strategy consulting with Accenture and PwC/Strategy&, leading sales transformation efforts with iconic CPG companies such as Hershey's, Clorox, The Campbell Soup Company, and S.C. Johnson. At Acosta Foodservice Taylor has led the team during the Covid crisis, positioning the company as a leader in sales execution as the away-from-home industry begins to rebound. He has an MBA from Wake Forest University and resides in Charlotte, NC with his family.
Webinar hosting presenter
Co-Founder and Senior Partner, Pentallect Inc.
Bob Goldin is a Co-Founder and Senior Partner at Pentallect Inc., a boutique food industry consulting firm focused on business improvement, strategic planning, supply chain optimization and performance benchmarking. Bob is widely quoted in general and trade publications and has spoken at hundreds of industry events here and abroad. His work has covered all major industry segments and product categories. Bob received BA and MBA degrees from the University of Chicago.
Hosted By
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