About
In the world of ITSM, complexity can be a silent killer. If your systems feel cumbersome and your processes inefficient, you’re not just wasting time—you’re risking burnout, frustration, and missed opportunities. What if you could flip the script and make your ITSM operations effortless? Join SolarWinds and TechStrong for a transformative webinar where we’ll show you how to eliminate chaos and lay the foundation for smooth, efficient service management that just works.

This session is a must for IT leaders seeking to optimize their ITSM strategy for smoother, faster, and more resilient operations. Don't miss the chance to turn your ITSM into an effortless powerhouse.
When
Wednesday, June 25, 2025 · 1:00 p.m. Eastern Time (US & Canada) (GMT -4:00)
Presenters
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Lauren Okruch
IT Service Management Evangelist - SolarWinds
Lauren is a passionate ITSM evangelist at SolarWinds. With a deep appreciation for the balance between structure and simplicity, Lauren focuses on creating understanding and solutions that help reduce friction and improve efficiency. As an American living abroad in Ireland, she brings a global perspective to her work and enjoys exploring the intersection of technology and human-centered processes.
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Guy Currier
Analyst - The Futurum Group
Guy is the CTO at Visible Impact, responsible for positioning, GTM, and sales guidance across technologies and markets. He has decades of field experience describing technologies, their business and community value, and how they are evaluated and acquired. Guy’s specialty areas include AI, DevOps/cloud-native/12-factor, enterprise applications, application integration, Big Data, governance-risk-compliance, containerization, virtualization, HPC, CPUs-GPUs, xPUs, and systems lifecycle management