Conversational interfaces are reshaping user experiences, but they’re not a one-size-fits-all solution. Learn when and how to integrate chat, Copilot, and agents into apps—and how to design for accessibility and inclusivity while delivering business value.

Key Takeaways

Principles for designing conversational apps. Enhancing engagement and productivity.

Accessibility benefits of AI-driven interfaces. Make intelligent apps usable for all.

How to combine chat, apps, and agents for maximum impact. When to use chat vs. traditional UI