About
Delivering service management to organizations has evolved from handling basic requests to deploying cutting-edge enterprise-scale tools that automate business workflows and return solid ROI.
Today, IT leaders are asked to provide solutions that support digital transformation initiatives as well as enhancing effective, consistent service delivery across the entire business.

Join this webinar to discover how ESM solutions transform service delivery for enterprises, expand IT departments' expertise and enable seamless expansion across the organization.

You will:

* Understand which common challenges to expect when implementing an ESM strategy and how to handle them
* Know how to successfully implement ESM and see rapid time-to-value
* Recognize what kind of KPI improvements can be expected when successfully implementing an ESM strategy
on-demand webinar
Presenters
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Chad Haftorson
Senior Director, Product Management - Freshworks
Chad is Senior Director of Product Management for Freshservice where he develops the vision and product strategy for our core ITSM offering, leading execution against our roadmap to bolster our position as the modern, intelligent ITSM solution for the mid-market.

Prior to Freshworks, Chad led product management for the Remedyforce product (ITSM offering built on Salesforce) at BMC, as well as leading their platform and integration offerings. Prior to this, he led product management for cloud and on-prem offerings of project portfolio management solutions at Mercury/HP and Innotas. Chad has also held roles in implementation consulting, support, and alliances.
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David 'Tommo' Tomlinson
Senior Trainer Consultant - QA Limited
David (aka “Tommo” to his friends) has been around computing and tech since the 1980’s. He has fulfilled numerous roles and worked as a project and service manager in both public and private sectors. For over a decade, he has been helping organisations leverage guidance and frameworks whilst assisting individuals develop their careers. An ITIL V2 Manager and V3 Expert as a V4 Managing Professional, he is also an Ambassador for the DevOps Institute where he was one of the contributors to the Certified Agile Service Manager certification course.

A veteran of the Royal Corps of Signals he is married with twin grown up sons.
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Anurag Sharma
Product Manager - Zensar Technologies UK LTD
Anurag is a seasoned professional with over 15+ years of experience in product management and management consulting. He currently serves as a Sr. Product Manager at Zensar Technologies.Anurag is a published author and a dedicated coach and mentor. Anurag is also an Ambassador for the DevOps Institute, further demonstrating his commitment to industry knowledge and expertise.
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