What makes potential customers contact your competitors?
Why quality customer care will secure you more clients?
Why phone calls are still one of the best ways to deliver customer service?
How to set expectations for the level of service your business will provide, and build trust and confidence?
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Matthew Kennedy is the President & CEO of Honing Steel, a business with one purpose: to help small businesses "renew their edge." A 20-year veteran of the hospitality industry with deep understanding of digital marketing, he blends them together...
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