These days, every industry is a crowded industry. No matter how small your company is in terms of resources, there's one area where you can consistently beat larger competitors: the way you treat your customers. In this session, Nutshell's Katherine Mays takes you through some fundamental rules of customer experience that have helped her company generate high NPS scores, one of the lowest churn rates in the SaaS industry, and countless "fan letters" to her support team.
BUSINESS & FINANCECOACHINGEDUCATION & LEARNINGPROFESSIONAL DEVELOPMENT
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Katherine joined Nutshell, a CRM and email marketing software company, in 2015 with a mission of helping the people around her (customers and colleagues) succeed in their goals and has been strengthening the team’s customer experience muscle ever...
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