The Rise of Technician Experience: Better Service Delivery Starts with Empowerment
The session featured an executive discussion on the strategic approaches and technological advances best-in-class organizations are taking to engage and empower technician workforces. Chad Lowman presented how Fike, in partnership with SightCall, increased efficiency across every aspect of their business.
The Service Council reviewed their latest findings from the 2021 Voice of the Field Service Engineer (VoFSE) survey (725+ Technician respondents) where field service technicians identified the greatest challenges to performing their services as well as recommendations to align technology with transformation initiatives. Solving these challenges is the key to increasing both technician and customer satisfaction.