Off-Premise Boot Camp
About this Series
In today’s pandemic era, off-premise sales via delivery and takeout have skyrocketed and often serve as a lifeline to many restaurants. While consumers remain hesitant to return to on-site dining, they continue to look for the convenience and safety that off-premise opportunities provide. As more and more consumers turn to restaurants for takeout, delivery, and catering, it’s clear that off-premise dining will remain critical to the industry's success well into the future.

This digital boot camp series, led by foodservice experts and operators, will give you the tools your business needs to build a successful off-premise strategy. Here you'll find the keys to advancing your off-premise program in today’s world: operational excellence; hospitality and service experience; leveraging marketing, technology, menus, and packaging to maximize profits and remain competitive; boosting sales through untraditional methods, and more.

Join us for this immersive boot camp to grow your off-premise sales, learn best practices, and ensure your business is well-positioned today and for the future.

Questions? Contact the Show Programming team at programming@winsightmedia.com.
This Series Has 10 Sections
  • Episode #1 Released 9/14/20
    Off-Premise Boot Camp Episode #1: Takeout & Delivery Operational Excellence
    In today’s environment, operational excellence is all about safety: food safety and sanitation; contactless pickup or delivery; frictionless payment; and tamper-evident packaging. On top of the cornerstones of consistently executing accurate and on-time orders, enhancing and streamlining safety protocols is the foundation for success. This episode will provide insights into the key operational and safety practices to build trust with your guests and boost your sales.
    1596815988-66e75b6314454c35
  • Follow-up discussion to Off-Premise Boot Camp Episode #1: Takeout & Delivery Operational Excellence
    Off-Premise Boot Camp Episode #1: Live Discussion
    During this moderated discussion, series presenters answer your toughest questions about operational best practices in off-premise. Attendees are highly encouraged to watch Episode #1, released on 9/14/20, in advance of viewing this session.
    1596752902-8901d7ab3332c6e5
  • Episode #2 Released 9/21/20
    Off-Premise Boot Camp Episode #2: Takeout & Delivery - The New Service Experience
    The traditional foodservice "steps of service" have been turned on their head, but guests still demand and deserve a great experience. Even in the world of social distancing and contactless delivery, hospitality is as important as ever to keep your customers happy and coming back. This episode will demonstrate how to excel in the new world of service experience, focusing on key elements of the customer touch point journey from phone calls to follow-ups.
    1596818755-bef9c0b1fbc46187
  • Follow-up discussion to Off-Premise Boot Camp Episode #2: The New Service Experience
    Off-Premise Boot Camp Episode #2: Live Discussion
    During this moderated discussion, series presenters answer your questions about delivery high-quality hospitality and service experience in today’s off-premise world. Attendees are highly encouraged to watch Episode #2, released on 9/21/20, in advance of viewing this session.
    1596753427-6ba3f6da963782b1
  • Episode #3 Released 9/28/20
    Off-Premise Boot Camp Episode #3: Tools of Success in Off-Premise
    This episode will walk you through the key tools that can truly magnify off-premise sales: menu, packaging, marketing, and technology. Once the basics of trust and service are ingrained in your operations, it’s time to ensure you can remain competitive. While you may think these tools are costly and out of your league, you will be surprised by their affordability and effectiveness in driving off-premise sales.
    1597161155-3cf89e5929577f7d
  • Follow-up discussion to Off-Premise Boot Camp Episode #3: Tools of Success in Off-Premise
    Off-Premise Boot Camp Episode #3: Live Discussion
    During this moderated discussion, series presenters answer your questions about the 4 tools that are critical to maximizing profits and staying competitive in off-premise. Attendees are highly encouraged to watch Episode #3, released on 9/28/20, in advance of viewing this session.
    1596753521-168338ed212892fb
  • Episode #4 Released 10/5/20
    Off-Premise Boot Camp Episode #4: Catering is Alive! Tactics to Grow Sales Now
    This episode is brought to you by Uber Eats. While traditional catering has changed dramatically since the pandemic, there are plenty of other catering opportunities to capture and help your business thrive. This episode will show you strategies to rebuild catering sales now, from list-building to exploring ‘non-traditional catering’ opportunities and beyond.
    1596818556-37f0be1c2a07bf1d
  • Follow-up discussion to Off-Premise Boot Camp Episode #4: Catering is Alive! Tactics to Grow Sales
    Off-Premise Boot Camp Episode #4: Live Discussion
    This episode is brought to you by Uber Eats. During this moderated discussion, series presenters answer your questions about growing catering sales today. Attendees are highly encouraged to watch Episode #4, released on 10/5/20, in advance of viewing this session.
    1596753779-458fa3b346d23f0b
  • Live Webinar 12/9/20
    Off-Premise Boot Camp Episode #5: How to Engage with Customers When the Cold Weather Hits
    Presented by Uber Eats. Outdoor spaces have become a fixture for restaurants during the pandemic. Customers have filled sidewalk tents and parking lot picnic tables as an answer to ongoing dine-in restrictions. But lower temperatures are around the corner, and restaurant operators are worried about how the cold weather will impact their business. While many fear that recovery may stall, others see the transition away from outdoor dining and into delivery season as an opportunity for innovation. Hear from a diverse panel of restaurant operators and industry experts as they share essential tools and tactics needed to drive business and maintain high customer engagement throughout this upcoming winter and ongoing pandemic.
    1607721251-155ef8cf9d0db76c
  • Live Webinar 12/16/20
    Off-Premise Boot Camp Episode #6: Growing and Strengthening Your Off-Premise Customer Base
    Presented by Uber Eats. Building a successful off-premise program extends far beyond just takeout & delivery. With the right tools and insights, you can grow your reach and get more customers noticing your restaurant and loving your food. You can build brand awareness with marketing campaigns, or dig into the data to make stronger decisions as an entrepreneur. Join our panel of restaurant operators as they discuss their own experiences with building brand awareness using off-premise technology. You will hear how they are able to experiment with confidence and stay nimble in a quickly changing industry, as well as learn how to apply these techniques to your own business. Learn strategies for making confident decisions based on customer insights, building customer trust and engagement, increasing retention with loyalty programs, and extending your reach with marketing.
    1607721282-2479438d76e420c9
Get Started Now
Ead-messages-offsite-icon-1