Frequently asked questions

    Event Tickets & Registration

    • When does registration open and close for the event?
      When does registration open and close for the event?
      Registration opens TUESDAY, APRIL 23RD, 2024

      Registration closes WEDNESDAY, SEPTEMBER 18TH, 2024*

      * How2Recycle reserves the right to close registration earlier than the date specified dependant on when the event reaches registration capacity. 

    • I can’t attend anymore, can I transfer my event registration to a colleague?
      Registrations are non-transferable. If you can please still notify the H2R Events Team by Wednesday, March 20th, 2024 by email to we will cancel your existing registration and that will free up the space to be used by a colleague.
    • Can I cancel my registration?
      Yes, if you can't make it, please still notify the SPC Events Team by Wednesday, March 15th, 2024 by email to we will cancel your existing registration  Registrations are nonrefundable. 


    • When are the tours happening?
      In the morning of Wednesday, October 2nd we will be hosting off-site tours. You cannot add a tour after registering for the event. You cannot swap or change your tour once registered. 
    • Can I sign up for more than one tour?
      You can only sign up for one tour as they are happening concurrently.
    • Can I switch tours once I have signed up?
      Tours are included in your ticket price and must be added at the point of registration. You cannot add a tour after registering for the event. You cannot swap or change your tour once registered.
    • The tour that I want to go to is full. Do you have a wait list or are you going 
to open a second group?
      Our first recommendation would be to make another selection that has spots available. You can email to be added to a waitlist. We won’t be opening a second group for any of the tours as capacities are set by the organizations hosting the tours.
    • I can’t make it anymore. Can I cancel my tour attendance?

      Yes, please email to cancel your tour. 

    • Can I go on a tour if I didn’t register in advance?
      No. You must sign up and pay for your place on a tour in advance of the event to take part. Some tours require specific requirements that need to be met at least the week before the event.

    Program Presentations & Exhibit Hall

    • Are there program sessions happening at the same time of the tours?
      Some of the longer tours will overlap with the session starting in the afternoon on Wednesday, October 2nd so please plan accordingly. 
    • Will there be overlapping sessions?
      No sessions will not run concurrently it is a single track program. 
    • Are the sessions going to be recorded?
      No, the sessions won’t be recorded, live streamed or available on-demand after the event.
    • Are the slides going to be shared?
      Yes, after the event you will receive a link by email to access the presentations.
    • Will there be exhibitors at the event?
      Yes, all exhibit booths are in the Exhibit Hall in Normandy Lounge. This is where networking breaks and breakfast will be served. Our sponsors list can be found on the website. 

    Venue, Accommodation & Catering

    • Where is the event going to be held?
      The event will be at the Hilton Chicago. The address is 720 S Michigan Ave, Chicago, IL 60605.
    • Is there a room block available for event attendees?
      The SPC has secured an event room block at the host hotel, Hilton Chicago. The room rate is $269+ and the cutoff date to book is Monday, September 9th, 2024. Please visit this link to book your room.
    • Why do you serve vegetarian and vegan menus?
      This is to accommodate an increasing number of attendees with vegetarian and vegan diets and to lower the emissions from food from a multi-day large event.
    • What menus will be served at the event?
      Meals Served at the Conference Venue: Will be completely vegetarian with vegan and gluten free options available.

      All food will be clearly labeled.