Everyone knows that in any SaaS business, recurring revenue and customer success is critical.
But what exactly does good customer success look like? How has it developed over the past few years and more importantly what does it look like the future?
In January, Dan Steinman explored these questions and discussed how to build a company that is customer-focused and what the benefits are of doing so. If you get this wrong, you have NO chance of succeeding in the Age of the Customer.
In the beginning, Customer Success
Building a customer-focused company
The evolution of business models
The business value of Customer Success
The new post-Sales
BUSINESS & FINANCEPROFESSIONAL DEVELOPMENTSCIENCE & TECHCAREER
Prior to joining Gainsight as Chief Customer Officer, Dan was the first Vice President of Customer Success and Renewals at Marketo. Dan is a globally recognized thought leader in the Customer Success space, an active blogger and speaker on its...