About This Webinar
Join top industry salon owners as we discuss the benefits of the GBAC Star Accreditation and taking your salon, spa or facility to the next level of clean. We’ll discuss what the program is, how you can communicate and market to your existing clients while also attracting new ones!
Ryann Denys
Inside Sales Support Specialist
Oliver Steinnagle
Owner, Oliver's Hair Studio
As a third-generation salon owner, guest artist, inspirational speaker, and a licensed stylist for more than 35 years, I have a true passion for our industry.

I’ve been involved on PBA’s Government Affairs Committee for the past 10+ years and currently serve as co-chair. Annually, I travel to Washington, D.C. for Lobby Day, Welcome to Our World, and for meetings with legislators as we strive to receive some of the benefits that other industries receive. I’ve presented our issues at Serious Business and other industry events.

I’ve been on the PBA Board of Directors since 2012. I feel that there are still many issues that need to be addressed, since we continue to face many challenges in our industry.

My passion is to continue to uphold the professionalism and industry standards to its highest level.
Cindy Feldman
Owner, Progressions Salon Spa Store
Since I was 15 years old, I knew the beauty industry was my calling.

What started as an afterschool shampooing job grew into a full-blown passion for helping people feel beautiful. I pushed to graduate early from high school so I could get to cosmetology school as soon as possible.

License in hand, I eagerly went to work for an Estee Lauder brand and in 1984, I opened Progressions. That 2,000 square foot location has grown into 9,000+ feet, and is home to a 65-team member family. I am now the sole owner, and I consider it my mission to help guests— and my team— find their most beautiful selves.

I have continued to build my brand on the pillars of education, exceptional customer care, the highest quality brands, a commitment to our community and a coaching culture. I am honored my business has been recognized multiple times as a Washington Post Best Places to Work and a Salon Today 200 honoree, though I am most proud of our ongoing philanthropic efforts toward suicide awareness, breast cancer research and the Make-a-Wish Foundation.

As a PBA member, I plan to continue to advocate for the importance of licensing, to keep our profession as amazing as it can be. Educating the industry’s next generation, as well as the public, is a top priority for me. I also look forward to continued connections with fellow PBA members at industry events and our communities where we can continue to support each other and the industry we love.
Bonnie Conte
Owner, Avalon Salon and Day Spa
I am the owner and Chief Inspirational Officer of Avalon Salon Spa, an AVEDA Lifestyle Salon in Deer Park, Illinois.

My team-based salon with 50 employees has been recognized as a Top 200 salon for 14 consecutive years from Salon Today magazine.

I currently serve on the Board of Directors for the Professional Beauty Association.

I am a business coach for small business entrepreneurs and speaker for my company, Be Inspired To Lead. I have led over 500 businesses as president of the Lake Zurich Area Chamber of Commerce (2013-14), additionally serving on their Board of Directors for 10 years. I volunteered as President of Women In Networking in Lake Zurich, Illinois (2016-17). Currently I lead Business Women Connected as president (2018-19), also in Lake Zurich.

I am married with four grown children, four grandchildren, and two spoiled cats.
Kim Althoff
Vice President Sales, Tradeshows, Media, Education and Membership. Kim has worked for ISSA for over 20 years and is equipped with depth of knowledge across the industry. Responsible for organizing ISSA's annual tradeshow, Kim knows the importance of innovation and education in cleaning across all industries. Kim now leads multiple business units including the GBAC Star Accreditation sales and education team. GBAC Star Accreditation is performance-based program designed to help facilities establish a comprehensive system of cleaning, disinfection, and infectious disease prevention for their staff and their building.