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About This Webinar
Peak season is almost here, which means the inevitable return rush is right behind. If your returns are draining profits, it might be time to adjust your customer loyalty equation ahead of end-of-year sales events.

We’ve got the data and insights to help you craft the ultimate retention strategy for peak season, starting with your post-purchase experience. Join us on August 29th at 11AM AEST to learn:

● Current consumer behaviours and mindset
● What consumers expect out of your returns
● How you can drive customer loyalty and retention throughout the post-purchase experience

Don’t fall victim to losing 25% of shoppers every year – save your seat today and learn how to transform returns into your secret weapon this peak season.
Agenda
  • Dive into the current consumer mindset and expectations
  • How to drive customer loyalty and retention in the post-purchase experience
  • Expert strategies on sustainability, omnichannel success, reducing return fraud, and more
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Vaishali Ravi
Senior Product Marketing Manager, Loop
Vaishali is currently a Senior Product Marketing Manager at Loop, managing the shopper returns experience and tracking. Over her 2.5 years at Loop, she's also focused on Point of Sale, integrations, and the Shopify ecosystem. Through close collaboration with some of Shopify's biggest brands, Vaishali has grown her expertise in how brands can leverage returns to optimise operations, reduce costs, retain more revenue, and increase customer loyalty.
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Rad Mitic
Head of Brand Advocacy, Yotpo
Rad Mitic is the Head of Brand Advocacy at Yotpo, where he brings over 15 years of experience in cultivating strong partnerships and driving customer loyalty. Based in Melbourne, Australia, Rad has a proven track record in both B2B and B2C environments, excelling in strategic leadership and collaboration. Rad is passionate about leading teams to success, with a focus on innovation and turning one-time shoppers into lifelong customers.
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