DRY RUN: Alter the Outcomes of Conversations Before They End

Contact centers are on the front line of driving revenue and customer satisfaction, but how well you perform depends entirely on your agents. Poorly executed conversations can reduce sales and retention whereas well executed conversations can provide a crucial lift for your business. So how do you help agents deliver positive outcomes in every interaction?

Contact centers have embraced the use of AI and conversation intelligence to understand what’s happening on calls. But can supervisors, team leaders, and ops managers listen in on every call? How do you augment QA and coaching workflows with other applications of AI to alter the outcome of calls and deliver more conversions?

Join Observe.AI on this new product launch event to learn how you deliver relevant guidance and coaching to reps while they are interacting with a customer.