DRY RUN - AFF Real-Time Webinar

Contact center agents face constant pressure to deliver high-quality customer experiences, even when met with uncertainty. Every moment matters and waiting to resolve an issue after the call ends can cost the business revenue, efficiency or, at the very least, their reputation.

For American First Finance (AFF), identifying ways to improve customer satisfaction, agent performance, and productivity as conversations were happening was mission critical to improving business outcomes.

Interested in learning how they did it?

On March 9 at 10 am PST | 1 pm EST Ashley Holley-Grayson, Director of Quality Assurance at AFF, will share how they’re leveraging Observe.AI’s new Real-Time AI to reduce call handle times by 23%, increase efficiency by handling 24% more calls, and improve the overall customer experience.