In this on-demand session Nick Wyrill Patient Service Manager for the Mid-Yorkshire Teaching NHS Trust presents how lived experience can aid more compassionate and effective substance care within hospital settings. The session will explore how truly listening to patients and how stigma shapes their experiences helps us strengthen trust and improve services.

All of today's presentations include references to people experiencing difficulties and dependencies to alcohol, drugs, gambling and other related lived experiences. Some content may be emotionally challenging or bring up difficult thoughts or memories, and some sessions may include expletives. Please take care of yourself during the session and step away if you need to. You can rejoin the conference at any time using the link: www.nhsapa.org/stigma-conference-2025