Stress is a broad and complex issue in a retail environment, and as retail leaders it is essential to remember that everyone handles stress in their unique way. One team member may become more intense and demanding in a stressful situation while another may become quiet and withdrawn. If our teams’ responses to stress are different, so must our approach to helping them through the stress.

In this webinar, we will discuss resources you can use to anticipate and address potential stress early and improve overall communication during challenging times. One vital tool we will discuss is DiSC®, a personalized learning experience that helps your team build more effective relationships at work. DiSC® can help identify stress in others and help us respond to it appropriately. Using DiSC® will help you communicate more effectively and support your teams through these unprecedented stressful times.

3 Reasons to Attend ⁠⠀
-Learn helpful tips for supporting your team through stressful times.⁠⠀
-Learn how your reactions to stress can affect your business and team.⁠⠀
-Learn more about two powerful tools, DiSC & TeamBuilder, that are available to help your business.⁠⠀
Retail Consultant
Kim Peffley is a retail consultant for the North American Retail Hardware Association. Peffley has been working in the home improvement industry for more than 25 years, starting at her family’s True Value store in Indiana and eventually working every position in the business. When the family sold the business to a chain of Ace Hardware stores, she was promoted to district manager, retail operations manager and ultimately general manager. During her career in the home improvement industry, Peffley established development and mentoring programs for both the frontline and management teams. She created merchandising standards and procedures to assist in store modernization, new store projects and ongoing store improvement. She was instrumental in driving sales, decreasing expenses and growing the business. In her role at NRHA, Peffley guides retailers in culture assessment and development programs.
Executive Director – Retail Leadership Institute
Scott Wright is the executive director of the Retail Leadership Institute (RLI) at the North American Retail Hardware Association (NRHA). In this role, he has helped launch and administer retail-focused educational programs, including the NRHA Retailer Roundtable Series, the NRHA Retail Management Certification Program and the NRHA Foundations of Leadership program. In addition, Wright plans and moderates several association roundtables, and he teaches and mentors RLI students.
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