Debbie Knowlan is not only the author of our Listen / Respond / Go Beyond: The Playbook for Winning at Service certification program. She has 20 years of diverse experience in the sports and hospitality/event planning fields, with a focus on project management, implementation of innovative new products, development of department standard operating procedures, comprehensive client communication, and ensuring business strategies are aligned with customer needs. Debbie has worked with the Miami Heat, AMBSE (Atlanta Falcons & Mercedes Benz Stadium), Ritz-Carlton, United and many others.