Webinar: Reducing Friction and Increasing Convenience: Examining the Natural Evolution of Digital Payments & Loyalty Programs by Manifold Group

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About This Webinar

The number of digital wallets worldwide has grown from fewer than 2 million in 2016 to 2.8 billion in 2020. By 2028, a staggering 74% of the global population will utilize a digital wallet*. Join us as our host John Sviokla welcomes innovative product builder and former PayPal and Wells Fargo exec Dickson Chu to explore the latest trends, technologies, and strategies happening within the digital payment ecosystem.

We’ll dive deep into loyalty systems, points, and behavior; explore the the role of gamification and reward systems; as well as how social media can play a big role in a program’s success. Plus, we’ll cover how to enhance customer engagement and strategies for optimizing the performance of digital payment and loyalty systems.

Don’t miss this chance to learn from one of the world’s foremost innovators in digital payments and loyalty - register now!

Agenda

The future of the digital payments ecosystem
A new era of customer loyalty and rewards systems
Enlivening the customer relationship
The potential of open source payments and digital currencies

Dickson Chu

CEO of Copper

Dickson Chu brings over 30 years of experience as a senior executive and advisor to firms including Wells Fargo Corp, PayPal, Citigroup, BBVA, Computer Sciences Corp and Yahoo!. His functional expertise includes new product development, strategic partnerships, and go-to-market strategies.

He joined PayPal shortly after being acquired by eBay, Inc. to lead a new team to create the ‘off-eBay payments business’, which he renamed PayPal Merchant Service. Within four years as Global General Manager, the small team of twelve grew to over one thousand across six countries, became the growth engine for PayPal and by 2010 was 50% of PayPal revenue at over $1B, starting from less than $50M. He then created a new role at PayPal, Head of Global Product and Experience to align innovation, growth, and product development efforts across the company. In this role, he led product strategy, development and user experience design for the millions of PayPal consumers and merchant customers around the world.

John Sviokla

Senior Advisory Partner, Manifold Group

Former CMO at PWC US and Harvard Business School professor, John Sviokla is an executive, consultant, speaker, board member, teacher and investor. He works with top executives and entrepreneurs to transform their organizations and people for the digital age. He also serves as a board member for three firms.

He earned his BA, MBA and DBA from Harvard from 1979-1986. He joined the Harvard Business School Faculty from 1986-1998, where he pioneered courses on AI and eCommerce. John served as Vice Chairman of Diamond, a consulting startup focused on technological transformation of businesses, until 2010 when they were acquired by PwC. John was a Partner and CMO of PwC until 2018.