Storm Arwen, described as a ‘rare red weather warning’ by the Met Office, wreaked havoc across Great Britain in November. Sustained winds and gusts in excess of 90 mph, unusually coming from the north-east, caused an estimated 8 million trees in Scotland to be damaged and power outages in over 200,000 homes across England, Scotland and Wales.

EE shares a behind-the-scenes view on pre-storm preparations ahead of Storm Arwen, resilience plans already established for managing major weather-related incidents and gives a preview on future network enhancements planned.


1. How the EE and ESN network is already hardened to minimise the effect of possible outages
2. The proactive steps taken to track and pre-empt likely weather impact on the network
3. From war room set-up to field operations; rallying resources and preparing for the unexpected
4. Challenges faced during the eye of the Storm, balancing field engineer safety with the need to keep customers connected
5. How temporary and emergency resources are deployed for maximum effect
6. Lessons learned and future improvements
  • 1646048510-fef58c8d066cc195
    James Hattam
    Service Management & Customer Experience Director, Emergency Services Network, EE part of BT Group
    25+ years of experience in mobile communications focusing on service management and customer experience. Experienced in delivering service to Emergency Services having been responsible for service at Airwave and currently responsible for EE/BT’s service delivery to ESN and the Emergency Services.