Today’s consumer purchasing decisions are increasingly influenced by ease of contact when things go wrong – getting the experience right will make the difference.

As the market for customer experience (CX) solutions continues to grow, the Channel is presented with a significant opportunity to increase their profitability through Contact Centre as a Service (CCaaS).

The emergence of omnichannel tools and AI has made it easier than ever for resellers to offer a comprehensive tech stack. However, small to medium contact centres tend to be under-serviced within the UK - restrictive pricing or functionality from enterprise vendors typically leads to inflexible implementations that don’t scale.

In a competitive marketplace, you can easily differentiate yourself by becoming a strategic partner, offering a wider range of value-added services and products. This leads to increased margins by creating stickiness within your product portfolio.

In this webinar, Aaron Fox, CEO at TelXL, will explain why now is the best time to tap into a growing CCaaS market and leverage expertise to succeed in today's economic environment.

Delegates will learn:
- The impact customer experience (CX) has on businesses
- What makes good CX?
- How to enable best-in-class CX through CCaaS
- What CCaaS will do for your customers
- Why the CX journey covers the whole supply chain