About
The technology channel is changing for VARs, MSPs, and indirect retailers worldwide. Telarus offers a unique and innovative approach that architects technology solutions for cloud, cybersecurity, CX, Mobility, and IoT that delights Partners and end users. Come learn from the best in the business about how to save your project from heavy upfront costs, and lost productivity due to elongated implementation time frames and other technology implementation pitfalls.

5 Key Points delegates will learn:
1. Explain/teach the Channel Business Model

2. Explain the value of the Telarus Offerings
a. Technology Solutions
b. Engineering Support
c. Value- Add Services (Implementation support, Billing, Project Management, etc.)
d. Exclusive Suppliers
e. How we save Partners time and money

3. Learn how successful businesses leverage Telarus
a. Case Studies

Presenters
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Mike Baillargeon
Solution Architect East – UC/CC
Michael Baillargeon has spent his entire career in the contact center industry and partner management. He was IT Director for a large BPO contact center and did everything from pulling cable to designing mission critical IVR & call routing scripts for brands like Nestle, USPS, Philip Morris, etc. For the last 10 years, he has used this experience and passion for driving a better customer experience by enabling partners of all sizes with how not to just sell but how to be a trusted advisor and thought leader to his partners’ customers. In today’s cloud marketplace, it is not just about selling to a customer but how to be that indispensable trusted advisor that helps drive digital transformation and pushing their customers to be leaders in their space through technology adoption. Currently, he is the East UCaaS/CCaaS Solution Architect, and is part of a team motivated by partner and customer success.
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Paul Harris
Regional VP - EMEA
Harris will manages service business targets for the regional system through proper goal setting, pipeline management, and field execution across EMEA. Previously Harris has worked for Gamma Telecoms, Opus Telecoms, and TalkTalk Business. In these positions, Harris oversaw building new relationships with companies in the large enterprise space and helping them achieve their IT and communications goals. His focus was on addressing the requirements and demands of the end-customer. His more recent role was no different, but it crossed the line of traditional engagement with the Master Agent platform giving him the advantage of understanding the US model with the EMEA landscape.

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Charlotte Hathway
Editor
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