In today’s fast-moving digital landscape, the definition of acceptable Customer Experience (CX) is evolving rapidly. As technology develops, the old ‘patchwork quilt’ approach to adding value to a Partner offering is no longer viable. Bolting additional tools onto an already sprawling CX estate is simply too inefficient to meet today’s demands.

With an evergreen, cloud-based solution as the foundation for their CX offering, Channel Partners can update their technology capabilities with the latest CX innovations as soon as they are made available. This reduces the time needed to reap the business benefits of new technologies, and provides an end-to-end solution for the entire customer journey. Join Content Guru to discover how single-stack purchasing is the key to providing long-term value to your customers.

You will learn:
• What is a single-stack solution?
• The post-pandemic changes in customer demands.
• 3 Customer Experience paradigm shifts.
• Anticipatory customer service – the importance of agility.
• COVID-19 – a bad excuse for poor customer service.
Thu, Nov 11, 2021 · 10:30 AM London (GMT 0:00)
Edward Winfield
Head of Global Partnerships, Content Guru
Edward Winfield is Head of Global Partnerships at Content Guru. As a high-growth CCaaS company, collaborating with partners is a vital part of Content Guru’s global growth strategy. A veteran in the SaaS and technology space, Edward has over 20 years’ experience as a telecommunications leader, which he leverages to create lasting partnerships, and deliver cutting-edge solutions that anticipate evolving customer needs.
Sam Fuller
Customer Success Director - Content Guru
Charlotte Hathway
Editor - Comms Business
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