For channel resellers sticky customers are the Holy Grail. AudPro Director, Andrew Jones, will offer an explanation for how its products and services have been designed with this in mind and highlight how they can be used to build a loyal customer base, particularly in the current environment.

As the business world starts to operate within the constraints of the ‘new normal’ Music On Hold has never been more essential. When someone picks up the phone to a business these days, they want answers now! But with many teams working remotely most of these calls are handled by automated systems.

On-hold messaging is the new public ‘face’ of most businesses. Phone system contracts maybe easy to change but do businesses really want to change their on-hold messaging every 30 days? This is where Audpro comes in. Its portal set up makes the end -user feel resellers are providing a bespoke product totally tailored to their needs. It adds credibility both to the reseller and the end-user through the high quality of the product and because messages change with the seasons, and other issues, it gives resellers a genuine reason to keep in personal contact with customers through-out the year.
Richard Scott
Sales Director of Artemis Telecoms
As a specialist in hosted voice, unified communications, and IP products, and with extensive experience throughout the telephony industry spanning voice and data, Richard is well aware of the challenges facing the Channel and the need to keep customers loyal. He had over a decade of experience in the Channel before co-founding Artemis Telecoms.
Charlotte Hathway
Editor - Comms Business
Andrew Jones
Director - Audio Productions (AudPro)
Focusing exclusively on the Channel, Andrew works closely with business leaders and decision makers to ensure successful introduction and delivery of AudPro’s Music on Hold services. He is also responsible for AudPro’s network of resellers, enabling them to uncover the hidden margins in their existing pipelines and bring a higher level of customer experience to their clients.
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