About
In January 2022, the UK Customer Satisfaction Index recorded the highest ever level of CSAT.* In a period of turbulence and change, consumer expectations for what makes a great Customer Experience (CX) have not stood still. The contact centre space has moved quickly to adapt, delivering always-on, omni-channel, AI-backed digital experiences that drive brand loyalty. Organisations that can’t keep up will soon be left behind. Channel partners, are your clients surfing the wave of customer satisfaction? Or is the technology you provide them with holding them back?

Join Ed Winfield and Sam Fuller to explore the changing landscape of CX, and find out how you can take your clients to the cutting edge of customer experience delivery.

*Institute of Customer Service, 2022
Presenters
1645012633-2aa9819e4752baa8
Sam Fuller
Customer Success Director - Content Guru
Sam Fuller is Customer Success Director for the Redwood Technologies Group, with responsibility for driving value for the Group’s clients.
Sam works closely with customer-facing teams at every touchpoint in the customer journey, ensuring that the company’s own CX reaches the high standards delivered by its end users.
Sam has 20 years in various Customer Service and Sales roles, most recently as Head of Experience for Bulb.
1645012577-b6fbb95e940c73bf
Edward Winfield
Global Partnerships Director, Content Guru
Edward Winfield is Director of Global Partnerships at Content Guru. As a high-growth CCaaS company, collaborating with partners is a vital part of Content Guru’s global growth strategy. A veteran in the SaaS and technology space, Edward has over 20 years’ experience as a telecommunications leader, which he leverages to create lasting partnerships, and deliver cutting-edge solutions that anticipate evolving customer needs.
1645012706-19bcc93cc654622d
Charlotte Hathway
Editor - Comms Business
Charlotte is the editor of Comms Business and writes content to inform and educate the Channel about the latest technology and business developments.
Register To Watch Recording
Full name*
Email Address*
Country*
County / State*
Company*
Job Title*
Telephone*
Privacy Policy and Contact Preferences
Please read our Privacy Policy below. This will explain how we process, use and safeguard your data. In addition to this service, this magazine, other parts of the Mark Allen Group and partner organisations would like to contact you about events, products & services that we think will be of interest to you. If you would like to update your marketing preferences, please go here: https://contactpreferences.markallengroup.com.
Privacy Policy
✓ I understand*
We use BigMarker as our webinar platform. By clicking Register, you acknowledge that the information you provide will be transferred to BigMarker processing in accordance with their Terms of Service and Privacy Policy.
Powered by BigMarker