About
As we take our first tentative steps into a post-pandemic world, companies in every industry are facing the harsh realities of recession. With business survival at stake, many organisations have found themselves forced to differentiate their offerings on the basis of CX.

The Post-COVID blueprint for exceptional customer experience delivery includes digital channels, intelligent automation, and empathetic, data-driven customer journeys. Extensive investment in customer communication technologies is now a strategic C-Suite priority. For Channel Partners, this shift on focus marks an unmissable opportunity for value delivery.

Join Content Guru to discover how Channel Partners can seize this pivotal moment in the CX space to provide their customers with the technology they need to thrive in a post-pandemic world.

Learning points:
1. Take a deep dive into the new CX landscape, uncover upcoming trends, and understand changing customer demands.
2. Find out which technologies will fuel post-COVID business recovery, and how you can deliver them to your customers rapidly and seamlessly.
3. Explore the world of intelligent automation, machine learning, and AI-backed, recession-proofing, contact centre efficiency.
4. Learn how to take advantage of the growing CX market focus with an evergreen solution, and offer your customers the latest CX tools as soon as they’re developed.
5. Have your CX questions answered by the customer engagement experts.
When
Wednesday May 12, 2021, starting at 10:30 AM BST
Presenters
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Edward Winfield
Head of Global Partnerships, Content Guru
Edward Winfield is Head of Global Partnerships at Content Guru. As a high-growth CCaaS company, collaborating with partners is a vital part of Content Guru’s global growth strategy. A veteran in the SaaS and technology space, Edward has over 20 years’ experience as a telecommunications leader, which he leverages to create lasting partnerships, and deliver cutting-edge solutions that anticipate evolving customer needs.
1617190266-0e2c5d16be78c108
Charlotte Hathway
Editor - Comms Business
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