One of the main takeaways from Global Custodian’s 2021 ETF Administration Survey was that being a full front-to-back service provider at a time of increased operational strain and changing market factors has become fundamental to receiving positive client feedback.

Providing a consistent level of servicing has become the norm, but custodians and fund administrators are also expected to lower the cost of ownership for asset managers, support performance, and drive new revenue streams.

In this latest GC webcast, industry experts will discuss how they are working with clients in partnership to lower operating costs, optimise front-to-back workflows, and support the expansion into new markets.
  • Key results from Global Custodian’s 2021 ETF Administration survey
  • Enhancing ETF workflow platforms
  • Adapting to a front-to-back operating model
  • Supporting performance and developing new revenue streams
Kenneth Martin
Director, Product and Profitability, Primary Markets (Loans & ETFs), RBC I&TS
Kevin Wolf
EVP, Head of Fund Administration and Product, Ultimus Fund Solutions
Lois Gregson
Senior ETF Analyst, FactSet Research Systems
Will Creedon
Director, ETF Capital Markets, John Hancock Investment Management
Kyle DeTullio
Head of ETF Capital Markets and Implementation, Natixis Investment Managers
Joe Parsons
Deputy Editor, Global Custodian
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