Order Management Systems (OMS) provide the foundation of omnichannel success for retailers and brands building direct-to-consumer (DTC) strategies. But many solutions have a broad range of capabilities, and companies often struggle to identify the best one for their unique needs, sometimes finding themselves with sub-optimal capabilities. Forrester analyst Emily Pfeiffer will detail key aspects of omnichannel order management and related industry trends, and how companies should evaluate new OMS technology. You’ll also hear how a leading omnichannel retailer is leveraging its OMS to achieve high levels of agility, visibility and fulfillment capabilities, including simulating the impact of potential sourcing rule changes.

You will learn:
  • The role of order management in omnichannel success

  • How to best approach OMS vendor evaluation and selection

  • Key trends in OMS and what consumers expect

  • How Softeon helped a leading retailer drive omnichannel strategy and execution

  • Brought to you for free by:

    Emily Pfeiffer
    Senior Analyst
    Dan Gilmore
    Chief Marketing Officer
    Satish Kumar
    VP Client Services
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