An increasing number of ecommerce orders are ending up as returns, as many more consumers have shifted online. However, it’s important that you’re armed with insights to make the best decisions for your business, and quickly. This past peak holiday season exposed some critical needs and shopper expectations regarding returns and reverse logistics. Now is the perfect time to review your current policies and operations, especially as the next holiday peak season will be here before we know it. In this webinar, experts from FedEx will join Multichannel Merchant to discuss industry trends and share insights to help you better manage your returns, satisfy your customers and grow your business.

This webinar will cover:
  • The ever-tighter linkage between returns and positive customer metrics

  • Key learnings and observations from 2020 peak and FedEx-sourced research

  • The features and capabilities to look for in a returns solution partner

  • The importance of getting prepped for peak returns now, rather than later

  • Brought to you for free by:

    Carmen Zamora
    VP Marketing, Domestic Parcel
    Ryan Kelly
    VP, Ecommerce and Alliance Marketing
    Randy Scarborough
    Vice President Marketing, Global Customer Engagement
    Mike O’Brien
    Multichannel Merchant
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