Getting Both Arms Around the Ecommerce Returns Beast - Session One
With shopper’s propensity to order things they don’t want, or buy multiple items and just keep one, the volume of ecommerce returns just keeps growing. And it’s gotten even more complex with the COVID-19 outbreak. Statista estimates return deliveries in the U.S. alone will cost $550 billion this year, 75.2% more than in 2016, not including restocking or inventory expenses.