Caroline Ong
Country General Manager of Leaderonomics Malaysia
Caroline Ong has almost 20 years of experience in engaging and managing people-related engagements, with her founding years spent in Sales and Marketing, mainly in electronics manufacturing and IT-related industries and the latter years in Management Consulting, specialising in Human Capital consulting. She is currently Director, Client Engagement in Leaderonomics. Caroline’s human capital consulting experience stems from close to 2 years in PwC Consulting and more than 7 years in Hann Consulting, whereas the majority of her sales and marketing years were spent in Agilent Technologies.
In PwC Consulting, Caroline was a Senior Manager, leading People & Organisation projects and work-streams of diverse projects. She led different teams to conduct analysis of industry and organisation eco-systems, processes and policies to recommend improvements to the organisations in terms of organisation structure, manpower requirements, compensation and benefits, behavioural and functional competencies, job descriptions and Key Performance Indicators (KPIs). Caroline designed and led assessments of the Senior Leadership Teams for a leading regional telco organisation and a global F&B organisation.
Prior to that, Caroline led the business in Hann Consulting, a boutique Talent Management local consulting firm. She was responsible for scoping, designing & implementing people and organisational solutions. This involved aligning the strategic direction and job requirements of different departments and roles, modelling and implementing succession planning frameworks, scholarship and management trainee selection processes. She led the team to define leadership competencies, design Assessments Centers, including the usage of psychometric tools for the purposes of recruitment, promotion, talent pool and succession planning pool prioritisation and development. In addition, Caroline facilitated leadership and talent pool business simulations, development workshops, and specific human capital interventions, such as increasing employee engagement, core values buy-in and HR ownership for senior line management.
The fundamentals of Caroline’s client engagement and servicing was built when she was immersed for about 8 years at Agilent Technologies. Her roles spanned across a varied portfolio of roles from frontline Sales and Business Development to strategic product development and marketing programs. She has heavily involved in revamping the distributor channels programme and offerings, innovating the Support Contracts business unit’s products and improving the product’s life-cycle management policies and processes. In the earlier part of her Agilent career, Caroline was leading the Asia’s post-sales support products. She had also spent foundational years in developing her sales and client management competencies in Dell Computer and other IT-related organisations.