Beyond discounts: Hydro Flask’s loyalty-first approach to BFCM

In a retail landscape often dominated by deep discounts and short-term wins, Hydro Flask is charting a different course by placing customer loyalty at the heart of its Black Friday Cyber Monday (BFCM) strategy. In this fireside chat, hear directly from Hydro Flask’s Retention Manager about how they design and deploy a thoughtful, omnichannel loyalty program that drives engagement and meaningful growth before, during, and after the BFCM surge. Discover how their approach turns seasonal traffic into year-round brand advocates, without racing to the bottom on price.

Whether you're building your first loyalty program or evolving an existing one, this conversation will provide practical, brand-forward insights that balance commerce and community.

What You'll Learn:

✅ How Hydro Flask uses loyalty data to shape omnichannel customer experiences ahead of BFCM

✅The strategies used to activate and reward loyalty members during BFCM across digital and retail touchpoints

✅Ways to extend BFCM engagement post-sale to retain new customers and deepen existing relationships

✅How to align loyalty, marketing, and commerce teams to execute a cohesive loyalty-first strategy

Agenda:
12:00 PM – Welcome and Introduction
12:10 PM – Fireside Chat with Lauren Arendt
12:40 PM – Live Q&A
12:55 PM – Closing Remarks